How to configure Bots in Dynamics 365 Customer Service Omnichannel application ?
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This video demonstrates the capability
This video demonstrates the capability of creating and connecting to a bot within Dynamics 365 Customer Service Omnichannel application.
⭐ Bots are Power Virtual Agents, that are powered by AI
⭐ Bots engages with customers in different languages and devices
⭐ Bots provide simple answers to common questions
⭐ Bot is represented as a user in Omnichannel customer service
⭐ Bots can be configured as a bookable resource
⭐ Bots can be assigned to a queue
⭐ Bots can have skills configuration defined
⭐ All incoming work will be routed to the bot first.
⭐ Workstreams can be attached to a bot
⭐ Queues can be assigned to a bot
⭐ Bot will transfer customers to the right queues to speak with human agents (hand off process) in case more information is required, or bot is unable to provide resolution to the query
⭐ Actions that can be performed are:
- Create a bot
- Add existing bot
Girish Uppal explains the process to configure and connect to bots in Dynamics 365 Customer Service Omnichannel application.
#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365
✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips.
✔️Please subscribe to @powertechspeck youtube channel @powertechspeck to get more productivity tips and tutorial content from Girish Uppal
✔️You can view my Linkedin Profile at: LinkedIn: girishuppal
✔️You can view the badges earned by me at: https://www.credly.com/users/girish-u...
⭐ Bots are Power Virtual Agents, that are powered by AI
⭐ Bots engages with customers in different languages and devices
⭐ Bots provide simple answers to common questions
⭐ Bot is represented as a user in Omnichannel customer service
⭐ Bots can be configured as a bookable resource
⭐ Bots can be assigned to a queue
⭐ Bots can have skills configuration defined
⭐ All incoming work will be routed to the bot first.
⭐ Workstreams can be attached to a bot
⭐ Queues can be assigned to a bot
⭐ Bot will transfer customers to the right queues to speak with human agents (hand off process) in case more information is required, or bot is unable to provide resolution to the query
⭐ Actions that can be performed are:
- Create a bot
- Add existing bot
Girish Uppal explains the process to configure and connect to bots in Dynamics 365 Customer Service Omnichannel application.
#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365
✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips.
✔️Please subscribe to @powertechspeck youtube channel @powertechspeck to get more productivity tips and tutorial content from Girish Uppal
✔️You can view my Linkedin Profile at: LinkedIn: girishuppal
✔️You can view the badges earned by me at: https://www.credly.com/users/girish-u...
- #science_technology
- #dynamics_customer_service_case_management
- #microsoft_dynamics_365_omnichannel_customer_service
- #tutorial_training_videos_getting_started_dynamics_365_customer_service
- #introduction_101_how_to_use_dynamics_365_customer_service_omnichannel
- #bot_create_connect_dynamics_365_omnichannel
8 ماه پیش
در تاریخ 1402/08/10 منتشر شده
است.
733
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