What is Knowledge Article in Dynamics 365 Customer Service application ?
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10 ماه پیش
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This video demonstrates the creation,
This video demonstrates the creation, authoring and publishing of Knowledge Article within Dynamics 365 Customer Service application.
Knowledge Article is basically an Authored content containing information about the system. Agents can look up Knowledge Article to resolve the case and it is mainly used for Increasing Agents Productivity. Knowledge Article reduces Average Call handling time. Customers can use Knowledge Article as a Self-Service capability to resolve case.
#dynamicscrm #dynamics365customerservice #powerplatform
✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips.
✔️Please subscribe to @powertechspeck youtube channel @powertechspeck to get more productivity tips and tutorial content from Girish Uppal
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Knowledge Article is basically an Authored content containing information about the system. Agents can look up Knowledge Article to resolve the case and it is mainly used for Increasing Agents Productivity. Knowledge Article reduces Average Call handling time. Customers can use Knowledge Article as a Self-Service capability to resolve case.
#dynamicscrm #dynamics365customerservice #powerplatform
✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips.
✔️Please subscribe to @powertechspeck youtube channel @powertechspeck to get more productivity tips and tutorial content from Girish Uppal
✔️You can view my Linkedin Profile at: LinkedIn: girishuppal
✔️You can view the badges earned by me at: https://www.credly.com/users/girish-u...
10 ماه پیش
در تاریخ 1402/06/13 منتشر شده
است.
805
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