Online Call Center Agent Training - Soft Skills
40.4 هزار بار بازدید -
10 سال پیش
-
In our new On-Demand Agent
In our new On-Demand Agent Soft Skills Course, attendees gain the valuable skills required to be a excellent customer service representatives, regardless of the channel customer's choose to seek assistance. Your representatives are the “voice of the company” and play a critical role in the success of any organization. You want them to have the best training possible. This course is perfect for both new-hires and for refresher training for your entire center.
Link to the NEW Course: https://www.benchmarkportal.com/conta...
• Effective Communication: 7 Tips for Effective Communication | ...
• Empathy: 5 Tips for Expressing Empathy Over th...
• Handling Angry Customers: Handling Angry Callers | Online Call ...
• Tone of Voice: Tone of Voice | Online Call Center A...
• Active Listening: 8 Steps to Improving Active Listening...
• Effective Questioning: Effective Questioning | Online Call C...
• How to be a Great Team Player: How to be a Great Team Player | Onlin...
• How To Say No The Right Way: How To Say No The Right Way | Online ...
• How to Put Caller on Hold: How to Put Callers on Hold | Online C...
• How to Handle Stress: How to Handle Stress | Online Call Ce...
• How to Get the Most from Coaching Sessions: How To Get The Most From Coaching Ses...
• 5 Common Mistake Agents Make and How to Avoid: 5 Common Mistakes Agents Make & How t...
• How To Build Rapport - How To Build Rapport | Online Call C...
• Mirroring Callers to Build Rapport - Call Mirroring to Build Rapport | Onl...
• Controlling Talkative Callers - Controlling Talkative Callers | Onlin...
• How To Make Callers Feel Important - How To Make Callers Feel Important |...
• 10 Tips for New Customer Service Agents - 10 Tips for New Customer Service Agen...
• Why Customer Service Agents are Heroes - Why Customer Service Agents are Heroe...
• Active Listening Exercises - Active Listening Exercises | Online C...
• Work at Home Stress - Work at Home Stress | Online Call Cen...
Link to the NEW Course: https://www.benchmarkportal.com/conta...
• Effective Communication: 7 Tips for Effective Communication | ...
• Empathy: 5 Tips for Expressing Empathy Over th...
• Handling Angry Customers: Handling Angry Callers | Online Call ...
• Tone of Voice: Tone of Voice | Online Call Center A...
• Active Listening: 8 Steps to Improving Active Listening...
• Effective Questioning: Effective Questioning | Online Call C...
• How to be a Great Team Player: How to be a Great Team Player | Onlin...
• How To Say No The Right Way: How To Say No The Right Way | Online ...
• How to Put Caller on Hold: How to Put Callers on Hold | Online C...
• How to Handle Stress: How to Handle Stress | Online Call Ce...
• How to Get the Most from Coaching Sessions: How To Get The Most From Coaching Ses...
• 5 Common Mistake Agents Make and How to Avoid: 5 Common Mistakes Agents Make & How t...
• How To Build Rapport - How To Build Rapport | Online Call C...
• Mirroring Callers to Build Rapport - Call Mirroring to Build Rapport | Onl...
• Controlling Talkative Callers - Controlling Talkative Callers | Onlin...
• How To Make Callers Feel Important - How To Make Callers Feel Important |...
• 10 Tips for New Customer Service Agents - 10 Tips for New Customer Service Agen...
• Why Customer Service Agents are Heroes - Why Customer Service Agents are Heroe...
• Active Listening Exercises - Active Listening Exercises | Online C...
• Work at Home Stress - Work at Home Stress | Online Call Cen...
10 سال پیش
در تاریخ 1393/05/15 منتشر شده
است.
40,437
بـار بازدید شده