Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15

Why can’t some people stop talking? What is the best way to handle runaway callers without being rude? Having good relationships with customers is critical for agents and for a successful contact center operation. But if left unchecked, allowing callers to talk endlessly can be very costly for your center and long talkers can tie up phone availability for customers who really need to get through. In this video we’ll discuss why people talk a lot and give you 6 tips on what you can do to control talkative callers in a polite and professional manner. We will also give you a special offer that you can use to improve your career and set you apart from others. To get the most out of this video, it may be helpful to watch our previous agent soft skill videos that will help to round out and improve your skills: • Effective Communication:    • 7 Tips for Effective Communication | ...   • Empathy:    • 5 Tips for Expressing Empathy Over th...   • Handling Angry Customers:    • Handling Angry Callers | Online Call ...   • Tone of Voice:    • Tone of Voice |  Online Call Center A...   • Active Listening:    • 8 Steps to Improving Active Listening...   • Effective Questioning:    • Effective Questioning | Online Call C...   • How to be a Great Team Player:    • How to be a Great Team Player | Onlin...   • How To Say No The Right Way:    • How To Say No The Right Way | Online ...   • How to Put Caller on Hold:    • How to Put Callers on Hold | Online C...   • How to Handle Stress:    • How to Handle Stress | Online Call Ce...   • How to Get the Most from Coaching Sessions:    • How To Get The Most From Coaching Ses...   • 5 Common Mistake Agents Make and How to Avoid:    • 5 Common Mistakes Agents Make & How t...   • How To Build Rapport -    • How To Build Rapport  | Online Call C...   • Mirroring Callers to Build Rapport -    • Call Mirroring to Build Rapport | Onl...   • Controlling Talkative Callers -    • Controlling Talkative Callers | Onlin...   • How To Make Callers Feel Important -    • How To Make Callers Feel Important  |...   • 10 Tips for New Customer Service Agents -    • 10 Tips for New Customer Service Agen...   • Why Customer Service Agents are Heroes -    • Why Customer Service Agents are Heroe...   • Active Listening Exercises -    • Active Listening Exercises | Online C...   • Work at Home Stress -    • Work at Home Stress | Online Call Cen...   We also have comprehensive online on-demand training programs that are chock full of helpful and useful information that will improve your professional skills. To find the right training program that’s right for you: www.benchmarkportal.com/contact-center-training/ Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, as well as contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe. For more information on BenchmarkPortal’s services go to: www.benchmarkportal.com/

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