7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1
86.2 هزار بار بازدید -
4 سال پیش
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Online Call Center Agent Soft
Online Call Center Agent Soft Skills for Beginners and Experienced Agents. We’re sharing 7 easy to use tips for effective communication that will improve your soft skills as a call center or contact center agent. In this video we will describe what soft skills are, why soft skills are important, how choice of words and tone of voice play a big role in soft skills, why multi-tasking is a bad idea, and how listening, speaking and asking can improve your soft skills, making you more valuable.
To get the most out of this video, it would be helpful to also watch parts one through Eleven on agent soft skills that will round out and improve your soft skills techniques:
• Effective Communication: 7 Tips for Effective Communication | ...
• Empathy: 5 Tips for Expressing Empathy Over th...
• Handling Angry Customers: Handling Angry Callers | Online Call ...
• Tone of Voice: Tone of Voice | Online Call Center A...
• Active Listening: 8 Steps to Improving Active Listening...
• Effective Questioning: Effective Questioning | Online Call C...
• How to be a Great Team Player: How to be a Great Team Player | Onlin...
• How To Say No The Right Way: How To Say No The Right Way | Online ...
• How to Put Caller on Hold: How to Put Callers on Hold | Online C...
• How to Handle Stress: How to Handle Stress | Online Call Ce...
• How to Get the Most from Coaching Sessions: How To Get The Most From Coaching Ses...
• 5 Common Mistake Agents Make and How to Avoid: 5 Common Mistakes Agents Make & How t...
• How To Build Rapport - How To Build Rapport | Online Call C...
• Mirroring Callers to Build Rapport - Call Mirroring to Build Rapport | Onl...
• Controlling Talkative Callers - Controlling Talkative Callers | Onlin...
• How To Make Callers Feel Important - How To Make Callers Feel Important |...
• 10 Tips for New Customer Service Agents - 10 Tips for New Customer Service Agen...
• Why Customer Service Agents are Heroes - Why Customer Service Agents are Heroe...
• Active Listening Exercises - Active Listening Exercises | Online C...
• Work at Home Stress - Work at Home Stress | Online Call Cen...
Our training programs are chock full of great educational and certification resources. To find the right training program that’s right for you: https://www.benchmarkportal.com/conta...
Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, and contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.
For more information on BenchmarkPortal’s services go to: https://www.benchmarkportal.com/
To get the most out of this video, it would be helpful to also watch parts one through Eleven on agent soft skills that will round out and improve your soft skills techniques:
• Effective Communication: 7 Tips for Effective Communication | ...
• Empathy: 5 Tips for Expressing Empathy Over th...
• Handling Angry Customers: Handling Angry Callers | Online Call ...
• Tone of Voice: Tone of Voice | Online Call Center A...
• Active Listening: 8 Steps to Improving Active Listening...
• Effective Questioning: Effective Questioning | Online Call C...
• How to be a Great Team Player: How to be a Great Team Player | Onlin...
• How To Say No The Right Way: How To Say No The Right Way | Online ...
• How to Put Caller on Hold: How to Put Callers on Hold | Online C...
• How to Handle Stress: How to Handle Stress | Online Call Ce...
• How to Get the Most from Coaching Sessions: How To Get The Most From Coaching Ses...
• 5 Common Mistake Agents Make and How to Avoid: 5 Common Mistakes Agents Make & How t...
• How To Build Rapport - How To Build Rapport | Online Call C...
• Mirroring Callers to Build Rapport - Call Mirroring to Build Rapport | Onl...
• Controlling Talkative Callers - Controlling Talkative Callers | Onlin...
• How To Make Callers Feel Important - How To Make Callers Feel Important |...
• 10 Tips for New Customer Service Agents - 10 Tips for New Customer Service Agen...
• Why Customer Service Agents are Heroes - Why Customer Service Agents are Heroe...
• Active Listening Exercises - Active Listening Exercises | Online C...
• Work at Home Stress - Work at Home Stress | Online Call Cen...
Our training programs are chock full of great educational and certification resources. To find the right training program that’s right for you: https://www.benchmarkportal.com/conta...
Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, and contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.
For more information on BenchmarkPortal’s services go to: https://www.benchmarkportal.com/
4 سال پیش
در تاریخ 1399/04/18 منتشر شده
است.
86,298
بـار بازدید شده