Microsoft Engineer Builds a CALL CENTER on Teams: Agents, Queues, Auto Attendant, IVR, Speech ++
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Join Shervin Shaffie, Principal Technical
Join Shervin Shaffie, Principal Technical Specialist at Microsoft, as he builds a call center on Microsoft Teams. He will cover auto attendants, call queues, resource accounts, as well as building teams and channels for agents. This video builds on his prior videos so make sure you check those out first:
1 - Microsoft Teams CONTACT CENTER | Discover The Possibilities: Microsoft Teams CONTACT CENTER | Disc...
2 - How To Build a Call Center Using Only Microsoft Teams: How To Build a Call Center Using Only...
3 - What Is A Microsoft Teams Phone System: What Is A Microsoft Teams Phone Syste...
4 - MICROSOFT CALLING PLANS for Teams Phone: MICROSOFT CALLING PLANS for Teams Pho...
0:00 Intro
0:16 Prerequisites
1:52 High level design
3:47 Who's call center is this?
4:45 Auto Attendants
7:02 Call Queues
7:28 Resource Accounts
8:43 Building a Team of Agents
14:21 All Queues Built
17:15 Buying a Resource Account License
18:23 Assigning a number to the call center
19:50 Testing the call center built
Videos built after this was created, related to Teams Call Centers:
5 - Call Center REPORTS on Microsoft Teams: Call Center REPORTS on Microsoft Team...
6 - Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors: Next Gen Call Center built by Microso...
For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collabora...
Prerequisites: https://learn.microsoft.com/en-us/mic...
Resource Accounts: https://learn.microsoft.com/en-us/mic...
🎟️ Join this channel to get access to perks:
@collaborationsimplified
✍️ Welcome your comments below!
🔔 Subscribe to my YouTube channel: collaborationsimplified
🚩 Connect with me on social:
- Personal LinkedIn: LinkedIn: sherv
- Twitter: Twitter: shervinshaffie
🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoftteams #callcenter
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1 - Microsoft Teams CONTACT CENTER | Discover The Possibilities: Microsoft Teams CONTACT CENTER | Disc...
2 - How To Build a Call Center Using Only Microsoft Teams: How To Build a Call Center Using Only...
3 - What Is A Microsoft Teams Phone System: What Is A Microsoft Teams Phone Syste...
4 - MICROSOFT CALLING PLANS for Teams Phone: MICROSOFT CALLING PLANS for Teams Pho...
0:00 Intro
0:16 Prerequisites
1:52 High level design
3:47 Who's call center is this?
4:45 Auto Attendants
7:02 Call Queues
7:28 Resource Accounts
8:43 Building a Team of Agents
14:21 All Queues Built
17:15 Buying a Resource Account License
18:23 Assigning a number to the call center
19:50 Testing the call center built
Videos built after this was created, related to Teams Call Centers:
5 - Call Center REPORTS on Microsoft Teams: Call Center REPORTS on Microsoft Team...
6 - Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors: Next Gen Call Center built by Microso...
For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collabora...
Prerequisites: https://learn.microsoft.com/en-us/mic...
Resource Accounts: https://learn.microsoft.com/en-us/mic...
🎟️ Join this channel to get access to perks:
@collaborationsimplified
✍️ Welcome your comments below!
🔔 Subscribe to my YouTube channel: collaborationsimplified
🚩 Connect with me on social:
- Personal LinkedIn: LinkedIn: sherv
- Twitter: Twitter: shervinshaffie
🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoftteams #callcenter
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در تاریخ 1402/04/20 منتشر شده
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