Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors | Deep Dive Demo
2.4 هزار بار بازدید -
2 ماه پیش
-
Queues app for Microsoft Teams
Queues app for Microsoft Teams is a native Microsoft Teams call center with advanced functionality like monitor, whisper, barge and real-time reports for supervisors. Join Shervin Shaffie, Principal Technical Specialist at Microsoft, as he reviews in detail the features, timeline, functionality and walks through a product demo of the Queues app.
The Teams Phone powered Queues app streamlines customer call management within Teams, offering personalized experiences for efficient resolution.
Upon launch, users access real-time statistics for call queue performance. Members can easily join or leave queues based on metrics, availability, and business needs. Joined members receive call notifications within Teams and can access relevant customer profiles from their CRM tool (future). Leveraging Copilot, users can summarize call notes to save time between engagements
0:00 Intro
0:37 Announcement
1:30 Technical Documentation
3:54 When Teams Premium is required
6:26 Sizzle Video
8:07 Slides on Queues App
9:48 Demo + Usage Tutorial
Videos Referenced:
Historical Call Center Reports: Call Center REPORTS on Microsoft Team...
Copilot in Teams Phones (transcripts & recordings): Engineer Explains How To Use Microsof...
Call Center Built on Teams: Microsoft Engineer Builds a CALL CENT...
Links Shared in the video
Queues App Announcement: https://techcommunity.microsoft.com/t...
Authorized Users:
https://learn.microsoft.com/en-us/mic...
For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collabora...
🎟️ Join this channel to get access to perks:
@collaborationsimplified
✍️ Welcome your comments below!
🔔 Subscribe to my YouTube channel: collaborationsimplified
🚩 Connect with me on social:
- Personal LinkedIn: LinkedIn: sherv
- Twitter: Twitter: shervinshaffie
🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoft #callcenter #microsoftteams
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The Teams Phone powered Queues app streamlines customer call management within Teams, offering personalized experiences for efficient resolution.
Upon launch, users access real-time statistics for call queue performance. Members can easily join or leave queues based on metrics, availability, and business needs. Joined members receive call notifications within Teams and can access relevant customer profiles from their CRM tool (future). Leveraging Copilot, users can summarize call notes to save time between engagements
0:00 Intro
0:37 Announcement
1:30 Technical Documentation
3:54 When Teams Premium is required
6:26 Sizzle Video
8:07 Slides on Queues App
9:48 Demo + Usage Tutorial
Videos Referenced:
Historical Call Center Reports: Call Center REPORTS on Microsoft Team...
Copilot in Teams Phones (transcripts & recordings): Engineer Explains How To Use Microsof...
Call Center Built on Teams: Microsoft Engineer Builds a CALL CENT...
Links Shared in the video
Queues App Announcement: https://techcommunity.microsoft.com/t...
Authorized Users:
https://learn.microsoft.com/en-us/mic...
For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collabora...
🎟️ Join this channel to get access to perks:
@collaborationsimplified
✍️ Welcome your comments below!
🔔 Subscribe to my YouTube channel: collaborationsimplified
🚩 Connect with me on social:
- Personal LinkedIn: LinkedIn: sherv
- Twitter: Twitter: shervinshaffie
🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
————————————————————————
#microsoft #callcenter #microsoftteams
————————————————————————
2 ماه پیش
در تاریخ 1403/02/05 منتشر شده
است.
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