Dynamics 365 Customer Service - Shared Mailbox, Queue & Automatic Case Creation Rules

How to work with and set-up Shared Mailbox, Queue & Automatic Case Creation Rules.

Create automatic case creation rules in Dynamics 365 Customer Service. automation of email to Case. Explore how shared mailboxes work and how are emails from shared mailboxees synced as queues in Dynamics

• #education
• #dynamics_365_customer_service
• #start_with_dynamics_365_customer_service
• #what_is_dynamics_365_customer_service
• #shared_mailbox
• #auto_case_creation
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• #queues