Building Rapport: Customer Service Training Videos 3/9
7.5 هزار بار بازدید -
3 سال پیش
-
In Part 3 of the
In Part 3 of the Customer Service Training Videos, you’ll learn about building rapport with customers using first impressions, purposeful smalltalk, mirroring techniques, and the power of your voice, facial expressions, eye contact, and body language!
***************************************
Additional Resources:
[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...
Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...
Essentials of Customer Service: Course Overview (Part 1) ► Course Intro: Customer Service Traini...
Intro to Customer Service (Part 2) ► Video
Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...
Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...
Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...
Dealing with Angry Customers (Part 6) ► Video
Social Media Tips for Customer Service (Part 7) ► Video
How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...
Frequently Asked Questions about Customer Service (Part 9) ► Video
***************************************
► 3.1 Introduction
► 3.2 First Impressions in Customer Service
First impressions play a crucial role in building rapport with your customers. Learn how to make the most of those first few seconds to show confidence, professionalism and build trust.
What you'll learn:
- How first impressions work
- Importance of first impressions in customer service
- 2 main factors that play a role in first impressions
► 3.3 Making Purposeful Smalltalk
Building rapport and trust are essential to providing good customer support. Purposeful smalltalk makes customers feel more comfortable, reduces their perception of wait time, and provides you with more details to resolve the issue faster.
What you'll learn:
- Benefits of purposeful smalltalk
- How to ask the right questions to keep customers engaged
- 5 tips for mastering purposeful smalltalk
► 3.4 The Power of Your Voice
Use the power of your voice and body language to connect with your customers and improve your interactions in customer support. Implement these tips to get customers to listen to your advice and accept the solutions you are proposing.
What you'll learn:
- How to use your voice to connect with customers
- How to sound friendly and professional
- How to adapt your tone to match the situation
- How to match your body language to your tone
► 3.5 Smiling and Eye Contact in Customer Service
People will be drawn to you if they see you as being positive and approachable. Learn how smiling, and eye contact can help you appear confident, attentive, and sincere to connect with your customers.
What you'll learn:
- The simple magic of smiling and eye contact
- Cultural differences
- Watching your customer's body language
► 3.6 Using Body Posture to Demonstrate Confidence
Use your posture to create a welcoming environment for your customers. Learn how to read your customer’s body language and be aware of cultural differences when it comes to creating safe personal space.
What you'll learn:
- How to create a welcoming environment
- How feet reveal emotions
- Personal space in communication
- Respecting cultural and personal preferences
► 3.7 Avoiding Fidgeting and Distracting Habits
Fidgeting shows customers that you are restless or that there are too many other activities going on in your head. Become more aware of your body language and learn strategies to improve your non-verbal communication to influence your customer’s perception of you.
What you'll learn:
- How fidgeting affects your communication
- Becoming aware of distracting behaviors
- How to fix bad habits
► 3.8 Making Use of Hand Gestures
Unlike fidgeting, making conscious use of hand gestures will help you express yourself easier and provide top-notch customer service. Learn how you can use gestures to show your customers that you are confident and passionate about what you are saying.
What you'll learn:
- Interesting research on the use of hand gestures
- The connection between hand gestures and language fluency
- How to use hand gestures to communicate more effectively
► 3.9 Mirroring Techniques in Customer Support
Mirroring the customer’s body language, choice of words, and tone is a great way to establish rapport. The tips covered in this lecture work wonder for building relationships with your customers!
What you'll learn:
- How mirroring works
- How to mirror a customer’s tone
- How to speak your customer's language
#customerservice #customerservicetrainingvideos #customerexperience
Be sure to subscribe for more customer service training videos, tips, and free resources:
@customersfirstacademy2638
***************************************
Additional Resources:
[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...
Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...
Essentials of Customer Service: Course Overview (Part 1) ► Course Intro: Customer Service Traini...
Intro to Customer Service (Part 2) ► Video
Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...
Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...
Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...
Dealing with Angry Customers (Part 6) ► Video
Social Media Tips for Customer Service (Part 7) ► Video
How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...
Frequently Asked Questions about Customer Service (Part 9) ► Video
***************************************
► 3.1 Introduction
► 3.2 First Impressions in Customer Service
First impressions play a crucial role in building rapport with your customers. Learn how to make the most of those first few seconds to show confidence, professionalism and build trust.
What you'll learn:
- How first impressions work
- Importance of first impressions in customer service
- 2 main factors that play a role in first impressions
► 3.3 Making Purposeful Smalltalk
Building rapport and trust are essential to providing good customer support. Purposeful smalltalk makes customers feel more comfortable, reduces their perception of wait time, and provides you with more details to resolve the issue faster.
What you'll learn:
- Benefits of purposeful smalltalk
- How to ask the right questions to keep customers engaged
- 5 tips for mastering purposeful smalltalk
► 3.4 The Power of Your Voice
Use the power of your voice and body language to connect with your customers and improve your interactions in customer support. Implement these tips to get customers to listen to your advice and accept the solutions you are proposing.
What you'll learn:
- How to use your voice to connect with customers
- How to sound friendly and professional
- How to adapt your tone to match the situation
- How to match your body language to your tone
► 3.5 Smiling and Eye Contact in Customer Service
People will be drawn to you if they see you as being positive and approachable. Learn how smiling, and eye contact can help you appear confident, attentive, and sincere to connect with your customers.
What you'll learn:
- The simple magic of smiling and eye contact
- Cultural differences
- Watching your customer's body language
► 3.6 Using Body Posture to Demonstrate Confidence
Use your posture to create a welcoming environment for your customers. Learn how to read your customer’s body language and be aware of cultural differences when it comes to creating safe personal space.
What you'll learn:
- How to create a welcoming environment
- How feet reveal emotions
- Personal space in communication
- Respecting cultural and personal preferences
► 3.7 Avoiding Fidgeting and Distracting Habits
Fidgeting shows customers that you are restless or that there are too many other activities going on in your head. Become more aware of your body language and learn strategies to improve your non-verbal communication to influence your customer’s perception of you.
What you'll learn:
- How fidgeting affects your communication
- Becoming aware of distracting behaviors
- How to fix bad habits
► 3.8 Making Use of Hand Gestures
Unlike fidgeting, making conscious use of hand gestures will help you express yourself easier and provide top-notch customer service. Learn how you can use gestures to show your customers that you are confident and passionate about what you are saying.
What you'll learn:
- Interesting research on the use of hand gestures
- The connection between hand gestures and language fluency
- How to use hand gestures to communicate more effectively
► 3.9 Mirroring Techniques in Customer Support
Mirroring the customer’s body language, choice of words, and tone is a great way to establish rapport. The tips covered in this lecture work wonder for building relationships with your customers!
What you'll learn:
- How mirroring works
- How to mirror a customer’s tone
- How to speak your customer's language
#customerservice #customerservicetrainingvideos #customerexperience
Be sure to subscribe for more customer service training videos, tips, and free resources:
@customersfirstacademy2638
3 سال پیش
در تاریخ 1400/04/03 منتشر شده
است.
7,522
بـار بازدید شده