Managing Expectations: Customer Service Training Videos 4/9

In Part 4 of the Customer Service Training Videos, you’ll learn how to set realistic customer expectations, effectively deal with unreasonable expectations, and understand why customers miss important information.

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Additional Resources:

[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...

Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...

Essentials of Customer Service: Course Overview (Part 1)  ► Course Intro: Customer Service Traini...

Intro to Customer Service (Part 2) ► Video

Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...

Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...

Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...

Dealing with Angry Customers (Part 6) ► Video

Social Media Tips for Customer Service (Part 7) ► Video

How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...

Frequently Asked Questions about Customer Service (Part 9) ► Video

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Video Breakdown:

► 4.1 Introduction
► 4.2 Setting Realistic Customer Expectations
► 4.3 Why Some Customers Miss Important Information
► 4.4 Dealing With Unreasonable Expectations

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