Mock Call: Transportation Company | Customer Service Skills | Call Center Training
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In this mock call scenario,
In this mock call scenario, we present three conversations showcasing exemplary customer service skills at a transportation company. Follow along as the customer service agents of Single Step Shuttle assist customers in making pickup reservations, arranging transport for a disabled passenger, and booking a large-sized vehicle for a family event. This video "Mock Call: Transportation Company | Customer Service Skills | Call Center Training" provides valuable insights into effective communication, attention to detail, and addressing specific customer needs.
In Conversation 1, Jenna helps a customer, Bill Sanderson, arrange a pickup for July 17th. She carefully notes the pickup date, confirms the customer's name and address, and ensures there is no confusion with a similar street name. The conversation also covers the customer's destination, the airport, and provides helpful reminders for flight departure time.
In Conversation 2, Alex assists a customer requesting a vehicle for a disabled passenger, Edgar Suarez. Alex confirms the passenger's need for a wheelchair-accessible van and ensures the driver is aware of the passenger's limited mobility. The conversation includes gathering necessary information like names, pickup and destination addresses, and the desired pickup time.
Conversation 3 features Isabella helping Anthony Harris reserve a large-sized vehicle for a family event. Isabella takes note of the event date, pickup location, and destination. She confirms the morning and afternoon pickup times and explains the pricing for the 30-seat minibus. Isabella also ensures a smooth reservation process by requesting a credit card hold and securely collecting payment details.
These mock call conversations highlight the importance of attentive listening, clear communication, and personalized service. Single Step Shuttle's customer service agents demonstrate their commitment to providing a seamless transportation experience for every customer. Whether you need a pickup reservation, require special assistance for a disabled passenger, or plan a group outing, this video offers valuable insights and customer service skills to enhance your own interactions. Watch now to learn from these exemplary examples of customer service in the transportation industry.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:00 - Mock Call #1 - How to arrange for a pick up from a transportation company
2:30 - Mock Call #2 - How to reserve transportation for a disabled passenger
4:34 - Mock Call #3 - How to reserve a large-size vehicle
If you enjoy my lessons, you can buy me a coffee here:
https://www.buymeacoffee.com/SingleSt...
Want to find an English language teacher?
Visit my friends at iTalki. To receive a discount, click here:
https://www.italki.com/affshare?ref=a...
You can find me at:
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
In Conversation 1, Jenna helps a customer, Bill Sanderson, arrange a pickup for July 17th. She carefully notes the pickup date, confirms the customer's name and address, and ensures there is no confusion with a similar street name. The conversation also covers the customer's destination, the airport, and provides helpful reminders for flight departure time.
In Conversation 2, Alex assists a customer requesting a vehicle for a disabled passenger, Edgar Suarez. Alex confirms the passenger's need for a wheelchair-accessible van and ensures the driver is aware of the passenger's limited mobility. The conversation includes gathering necessary information like names, pickup and destination addresses, and the desired pickup time.
Conversation 3 features Isabella helping Anthony Harris reserve a large-sized vehicle for a family event. Isabella takes note of the event date, pickup location, and destination. She confirms the morning and afternoon pickup times and explains the pricing for the 30-seat minibus. Isabella also ensures a smooth reservation process by requesting a credit card hold and securely collecting payment details.
These mock call conversations highlight the importance of attentive listening, clear communication, and personalized service. Single Step Shuttle's customer service agents demonstrate their commitment to providing a seamless transportation experience for every customer. Whether you need a pickup reservation, require special assistance for a disabled passenger, or plan a group outing, this video offers valuable insights and customer service skills to enhance your own interactions. Watch now to learn from these exemplary examples of customer service in the transportation industry.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:00 - Mock Call #1 - How to arrange for a pick up from a transportation company
2:30 - Mock Call #2 - How to reserve transportation for a disabled passenger
4:34 - Mock Call #3 - How to reserve a large-size vehicle
If you enjoy my lessons, you can buy me a coffee here:
https://www.buymeacoffee.com/SingleSt...
Want to find an English language teacher?
Visit my friends at iTalki. To receive a discount, click here:
https://www.italki.com/affshare?ref=a...
You can find me at:
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
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