English for Call Centers 🙋🏻♀️ | Role Play Practice | How to Speak with Angry Customers
108.2 هزار بار بازدید -
3 سال پیش
-
In this lesson, two model
In this lesson, two model conversations are used to help call center operators practice telephone skills with customers. Please see the companion video here: English for Call Centers 🙋🏻♀️ | Role....
In this lesson, viewers can role play each of the conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for call center businesses to use for training material. Many conversational expressions have been used to help operators whose first language is not English. This should apply to call centers in the Philippines, India, and Mexico among others. We hope this video will help improve call center employees listening comprehension, and also be better able to handle angry customers calling to complain about products and shipping delays or trouble with delivery.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:00 - Role Play Practice Call #1
3:55 - Role Play Practice Call #2
Useful expressions for call center agents:
Scene One
1) Thank you for calling _____________.
2) How may I help you?
3) Oh, I am so sorry about that.
4) I can check on that for you right away. Sir, do you happen to have your order number?
5) May I have your name, please?
6) Let me look up your order. This will only take a moment.
7) Unfortunately, we no longer have the item/product you ordered.
8) I am here to help you. I will do everything I can to find a solution.
9) We are very sorry for the delay.
Scene Two
1) Could you please tell me which program you are using?
2) What seems to be the problem?
3) Could you please tell me which browser you’re using?
4) Could you please tell me which version of Firefox you’re using?
5) Can you locate the pull-down menu on your browser?
6) You will need to update your browser.
7) If you would like, I can stay on the line with you while you perform the update.
8) Just let me know if you have any questions.
9) Would you like me to continue staying on the line, ma’am/sir?
10) It was my pleasure, ma’am/sir.
11) Have a nice day. Have a nice evening.
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
In this lesson, viewers can role play each of the conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for call center businesses to use for training material. Many conversational expressions have been used to help operators whose first language is not English. This should apply to call centers in the Philippines, India, and Mexico among others. We hope this video will help improve call center employees listening comprehension, and also be better able to handle angry customers calling to complain about products and shipping delays or trouble with delivery.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:00 - Role Play Practice Call #1
3:55 - Role Play Practice Call #2
Useful expressions for call center agents:
Scene One
1) Thank you for calling _____________.
2) How may I help you?
3) Oh, I am so sorry about that.
4) I can check on that for you right away. Sir, do you happen to have your order number?
5) May I have your name, please?
6) Let me look up your order. This will only take a moment.
7) Unfortunately, we no longer have the item/product you ordered.
8) I am here to help you. I will do everything I can to find a solution.
9) We are very sorry for the delay.
Scene Two
1) Could you please tell me which program you are using?
2) What seems to be the problem?
3) Could you please tell me which browser you’re using?
4) Could you please tell me which version of Firefox you’re using?
5) Can you locate the pull-down menu on your browser?
6) You will need to update your browser.
7) If you would like, I can stay on the line with you while you perform the update.
8) Just let me know if you have any questions.
9) Would you like me to continue staying on the line, ma’am/sir?
10) It was my pleasure, ma’am/sir.
11) Have a nice day. Have a nice evening.
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
3 سال پیش
در تاریخ 1400/09/02 منتشر شده
است.
108,266
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