Aussie Broadband VS Optus on Customer Support and Service | Optus Zero, Aussie Broadband Hero's
2 هزار بار بازدید -
12 ماه پیش
-
Welcome to another episode from
Welcome to another episode from SECURE A COM, your trusted experts in resolving connectivity issues across Australia.
In today's episode, we're addressing a complicated situation for a customer in Camperdown who has been grappling with persistent connectivity problems with their Optus HFC (Hybrid Fibre-Coaxial) connection. After moving into their new property, the customer realized that their Optus router wasn't working because the previous occupants had taken the HFC connection device with them.
When the new HFC device arrived and was plugged in, it was only able to deliver about 4 megabits per second. However, this wasn't due to the proper functioning of the HFC connection. Instead, it was the router failing over to a SIM card, a complication that left our customer frustrated and with limited internet access.
We dispatched a SECURE A COM technician to evaluate the situation, only to find that the cable had been snapped, rendering the connection inoperable. This crucial piece of information was presented to the customer, who then reached out to Optus, hoping for a resolution. Unfortunately, the initial response from Optus fell short of expectations, with a lack of proper equipment and a resolution-oriented approach.
In this video, we highlight the intricate details of the problem and explain the steps required to fix it. We underline the need for a specialized NBN (National Broadband Network) crew to address the issue, emphasizing the gravity of the situation. Moreover, we walk you through the difficulties the customer encountered with Optus's customer service.
Determined to find a solution for our customer, we reached out to Aussie Broadband, a different Australian telecommunications company known for its exemplary customer service. Their prompt response and willingness to resolve the issue within 48 hours brought much-needed relief to our customer. In the end, the customer switched from Optus to Aussie Broadband.
This video is a reminder of the importance of competent customer service in the era of the NBN, where larger providers like Optus and Telstra no longer have a monopoly over the network. It demonstrates how responsive customer service can provide a substantial edge in resolving connectivity issues promptly.
Join us as we navigate through this challenging situation, offering insights and recommendations to anyone who might be facing similar connectivity concerns. Don't forget to subscribe to the SECURE A COM channel for more such engaging content, and hit the bell icon to stay updated with our latest videos.
If you're experiencing any connectivity issues, remember, at SECURE A COM, we're always ready to help. We're just a call or a click away. Thanks for watching and stay connected!
📌 𝗕𝗢𝗢𝗞 𝗢𝗨𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗡𝗢𝗪: 👉 https://shorturl.at/mwTVY
💬 𝗚𝗘𝗧 𝗔 𝗤𝗨𝗢𝗧𝗘: 👉 https://shorturl.at/uCMQ8
📝 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦 𝗢𝗡𝗟𝗜𝗡𝗘: 👉 https://shorturl.at/CIMVY
📋 𝗚𝗲𝘁 𝗢𝘂𝗿 𝗙𝗿𝗲𝗲 𝗡𝗕𝗡 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 𝗚𝘂𝗶𝗱𝗲: 👉 https://bit.ly/3KP77bS
⭐⭐⭐⭐⭐ 𝗖𝗛𝗘𝗖𝗞 𝗢𝗨𝗧 𝗢𝗨𝗥 𝗚𝗢𝗢𝗚𝗟𝗘 𝗥𝗘𝗩𝗜𝗘𝗪𝗦: 👉 https://bit.ly/3P7rGmc
📞 𝗖𝗮𝗹𝗹 𝗨𝘀: 𝟬𝟮 𝟵𝟭𝟴𝟴 𝟭𝟱𝟳𝟳
𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗪𝗘 𝗣𝗥𝗢𝗩𝗜𝗗𝗘
🌍 𝗦𝗘𝗖𝗨𝗥𝗘 𝗔 𝗖𝗢𝗠 𝘄𝗲𝗯𝘀𝗶𝘁𝗲: 👉 https://secureacom.com.au/
🛠️ 𝗡𝗕𝗡 𝗙𝗮𝘂𝗹𝘁 𝗙𝗶𝗻𝗱𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 👉 https://secureacom.com.au/nbn-faults/
🛠️ 𝗡𝗕𝗡 𝗦𝗼𝗰𝗸𝗲𝘁 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻: 👉 https://secureacom.com.au/nbn-wall-so...
🛠️ 𝗗𝗮𝘁𝗮 𝗖𝗮𝗯𝗹𝗶𝗻𝗴 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/data-cabling/
🛠️ 𝗡𝗕𝗡 𝗖𝗮𝗯𝗹𝗶𝗻𝗴 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/nbn-cabling/
🛠️ 𝗣𝗵𝗼𝗻𝗲 𝗟𝗶𝗻𝗲 𝗥𝗲𝗽𝗮𝗶𝗿𝘀: 👉 https://secureacom.com.au/phone-line-...
🛠️ 𝗣𝗵𝗼𝗻𝗲 𝗟𝗶𝗻𝗲 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/phone-line-...
🛠️ 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗚𝗦𝗠 𝗟𝗶𝗳𝘁 𝗣𝗵𝗼𝗻𝗲𝘀: 👉 https://secureacom.com.au/4g-gsm-lift...
🛠️ 𝗟𝗲𝗮𝗱-𝗜𝗻 𝗖𝗮𝗯𝗹𝗲 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝘀: 👉 https://secureacom.com.au/lead-in-cab...
🛠️ 𝗠𝗗𝗙 𝗨𝗽𝗴𝗿𝗮𝗱𝗲𝘀: 👉 https://secureacom.com.au/mdf-upgrade/
🛠️ 𝗠𝗗𝗙 𝗝𝘂𝗺𝗽𝗲𝗿𝗶𝗻𝗴: 👉 https://secureacom.com.au/mdf-jumperi...
🛠️ 𝗠𝗲𝘀𝗵 𝗪𝗶𝗙𝗶 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝘀: 👉 https://secureacom.com.au/wifi-mesh-s...
𝗠𝗢𝗥𝗘 𝗔𝗕𝗢𝗨𝗧 𝗨𝗦 📚
✍️ 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗕𝗹𝗼𝗴: 👉 https://secureacom.com.au/telecommuni...
🛒 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗧𝗲𝗰𝗵 𝗦𝗵𝗼𝗽: 👉 https://secureacom.com.au/shop/
❓ 𝗙𝗔𝗤: 👉 https://secureacom.com.au/frequently-...
𝗦𝗲𝗲 𝗢𝘂𝗿 𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝗶𝗲𝘀: https://secureacom.com.au/category/ca...
Read the full case study here: https://secureacom.com.au/aussie-broa...
#SECUREACOM, #InternetIssues, #OptusProblems, #AussieBroadband, #HFCConnection, #HybridFibreCoaxial, #Telecommunications, #AustraliaInternet, #ConnectivityProblems, #NBNNetwork, #NationalBroadbandNetwork, #CableDamage, #PoorCustomerService, #InternetServiceProvider, #TechSupport, #InternetRepair, #NetworkTroubleshooting, #NetworkIssues, #Telstra, #BroadbandService, #WiFiIssues, #InternetSpeed, #InternetConnection, #RouterProblems, #SIMCardFailover, #OptusVsAussieBroadband, #InternetSetup, #BusyRoadCableFix, #TrafficControl, #SwitchingISPs
In today's episode, we're addressing a complicated situation for a customer in Camperdown who has been grappling with persistent connectivity problems with their Optus HFC (Hybrid Fibre-Coaxial) connection. After moving into their new property, the customer realized that their Optus router wasn't working because the previous occupants had taken the HFC connection device with them.
When the new HFC device arrived and was plugged in, it was only able to deliver about 4 megabits per second. However, this wasn't due to the proper functioning of the HFC connection. Instead, it was the router failing over to a SIM card, a complication that left our customer frustrated and with limited internet access.
We dispatched a SECURE A COM technician to evaluate the situation, only to find that the cable had been snapped, rendering the connection inoperable. This crucial piece of information was presented to the customer, who then reached out to Optus, hoping for a resolution. Unfortunately, the initial response from Optus fell short of expectations, with a lack of proper equipment and a resolution-oriented approach.
In this video, we highlight the intricate details of the problem and explain the steps required to fix it. We underline the need for a specialized NBN (National Broadband Network) crew to address the issue, emphasizing the gravity of the situation. Moreover, we walk you through the difficulties the customer encountered with Optus's customer service.
Determined to find a solution for our customer, we reached out to Aussie Broadband, a different Australian telecommunications company known for its exemplary customer service. Their prompt response and willingness to resolve the issue within 48 hours brought much-needed relief to our customer. In the end, the customer switched from Optus to Aussie Broadband.
This video is a reminder of the importance of competent customer service in the era of the NBN, where larger providers like Optus and Telstra no longer have a monopoly over the network. It demonstrates how responsive customer service can provide a substantial edge in resolving connectivity issues promptly.
Join us as we navigate through this challenging situation, offering insights and recommendations to anyone who might be facing similar connectivity concerns. Don't forget to subscribe to the SECURE A COM channel for more such engaging content, and hit the bell icon to stay updated with our latest videos.
If you're experiencing any connectivity issues, remember, at SECURE A COM, we're always ready to help. We're just a call or a click away. Thanks for watching and stay connected!
📌 𝗕𝗢𝗢𝗞 𝗢𝗨𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗡𝗢𝗪: 👉 https://shorturl.at/mwTVY
💬 𝗚𝗘𝗧 𝗔 𝗤𝗨𝗢𝗧𝗘: 👉 https://shorturl.at/uCMQ8
📝 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦 𝗢𝗡𝗟𝗜𝗡𝗘: 👉 https://shorturl.at/CIMVY
📋 𝗚𝗲𝘁 𝗢𝘂𝗿 𝗙𝗿𝗲𝗲 𝗡𝗕𝗡 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 𝗚𝘂𝗶𝗱𝗲: 👉 https://bit.ly/3KP77bS
⭐⭐⭐⭐⭐ 𝗖𝗛𝗘𝗖𝗞 𝗢𝗨𝗧 𝗢𝗨𝗥 𝗚𝗢𝗢𝗚𝗟𝗘 𝗥𝗘𝗩𝗜𝗘𝗪𝗦: 👉 https://bit.ly/3P7rGmc
📞 𝗖𝗮𝗹𝗹 𝗨𝘀: 𝟬𝟮 𝟵𝟭𝟴𝟴 𝟭𝟱𝟳𝟳
𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗪𝗘 𝗣𝗥𝗢𝗩𝗜𝗗𝗘
🌍 𝗦𝗘𝗖𝗨𝗥𝗘 𝗔 𝗖𝗢𝗠 𝘄𝗲𝗯𝘀𝗶𝘁𝗲: 👉 https://secureacom.com.au/
🛠️ 𝗡𝗕𝗡 𝗙𝗮𝘂𝗹𝘁 𝗙𝗶𝗻𝗱𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 👉 https://secureacom.com.au/nbn-faults/
🛠️ 𝗡𝗕𝗡 𝗦𝗼𝗰𝗸𝗲𝘁 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻: 👉 https://secureacom.com.au/nbn-wall-so...
🛠️ 𝗗𝗮𝘁𝗮 𝗖𝗮𝗯𝗹𝗶𝗻𝗴 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/data-cabling/
🛠️ 𝗡𝗕𝗡 𝗖𝗮𝗯𝗹𝗶𝗻𝗴 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/nbn-cabling/
🛠️ 𝗣𝗵𝗼𝗻𝗲 𝗟𝗶𝗻𝗲 𝗥𝗲𝗽𝗮𝗶𝗿𝘀: 👉 https://secureacom.com.au/phone-line-...
🛠️ 𝗣𝗵𝗼𝗻𝗲 𝗟𝗶𝗻𝗲 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀: 👉 https://secureacom.com.au/phone-line-...
🛠️ 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗚𝗦𝗠 𝗟𝗶𝗳𝘁 𝗣𝗵𝗼𝗻𝗲𝘀: 👉 https://secureacom.com.au/4g-gsm-lift...
🛠️ 𝗟𝗲𝗮𝗱-𝗜𝗻 𝗖𝗮𝗯𝗹𝗲 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝘀: 👉 https://secureacom.com.au/lead-in-cab...
🛠️ 𝗠𝗗𝗙 𝗨𝗽𝗴𝗿𝗮𝗱𝗲𝘀: 👉 https://secureacom.com.au/mdf-upgrade/
🛠️ 𝗠𝗗𝗙 𝗝𝘂𝗺𝗽𝗲𝗿𝗶𝗻𝗴: 👉 https://secureacom.com.au/mdf-jumperi...
🛠️ 𝗠𝗲𝘀𝗵 𝗪𝗶𝗙𝗶 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝘀: 👉 https://secureacom.com.au/wifi-mesh-s...
𝗠𝗢𝗥𝗘 𝗔𝗕𝗢𝗨𝗧 𝗨𝗦 📚
✍️ 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗕𝗹𝗼𝗴: 👉 https://secureacom.com.au/telecommuni...
🛒 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗧𝗲𝗰𝗵 𝗦𝗵𝗼𝗽: 👉 https://secureacom.com.au/shop/
❓ 𝗙𝗔𝗤: 👉 https://secureacom.com.au/frequently-...
𝗦𝗲𝗲 𝗢𝘂𝗿 𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝗶𝗲𝘀: https://secureacom.com.au/category/ca...
Read the full case study here: https://secureacom.com.au/aussie-broa...
#SECUREACOM, #InternetIssues, #OptusProblems, #AussieBroadband, #HFCConnection, #HybridFibreCoaxial, #Telecommunications, #AustraliaInternet, #ConnectivityProblems, #NBNNetwork, #NationalBroadbandNetwork, #CableDamage, #PoorCustomerService, #InternetServiceProvider, #TechSupport, #InternetRepair, #NetworkTroubleshooting, #NetworkIssues, #Telstra, #BroadbandService, #WiFiIssues, #InternetSpeed, #InternetConnection, #RouterProblems, #SIMCardFailover, #OptusVsAussieBroadband, #InternetSetup, #BusyRoadCableFix, #TrafficControl, #SwitchingISPs
12 ماه پیش
در تاریخ 1402/04/18 منتشر شده
است.
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