Active Listening Skills: Customer Service Training Videos 5/9

CustomersFirst Academy
CustomersFirst Academy
4.9 هزار بار بازدید - 3 سال پیش - In Part 5 of the
In Part 5 of the Customer Service Training Videos, you’ll learn about the benefits of active listening skills, barriers to effective listening, how to clarify and paraphrase information, how to ask open-ended and closed-ended questions, and how to use verbal and non-verbal affirmations when communicating with customers.

***************************************
Additional Resources:

[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...

Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...

Essentials of Customer Service: Course Overview (Part 1)  ► Course Intro: Customer Service Traini...

Intro to Customer Service (Part 2) ► Video

Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...

Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...

Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...

Dealing with Angry Customers (Part 6) ► Video

Social Media Tips for Customer Service (Part 7) ► Video

How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...

Frequently Asked Questions about Customer Service (Part 9) ► Video

***************************************
Video Breakdown:

► 5.1 Introduction
► 5.2 Benefits of Active Listening in Customer Service
► 5.3 Barriers to Effective Listening
► 5.4 How to Clarify and Paraphrase Information
► 5.5 How to Ask Customers Open-Ended and Closed-Ended Questions
► 5.6 How to Use Verbal and Non-Verbal Affirmations

#customerservice #customerservicetrainingvideos #customerexperience

Be sure to subscribe for more customer service training videos, tips, and free resources:
@customersfirstacademy2638
3 سال پیش در تاریخ 1400/04/03 منتشر شده است.
4,973 بـار بازدید شده
... بیشتر