Active Listening Skills: Customer Service Training Videos 5/9
4.9 هزار بار بازدید -
3 سال پیش
-
In Part 5 of the
In Part 5 of the Customer Service Training Videos, you’ll learn about the benefits of active listening skills, barriers to effective listening, how to clarify and paraphrase information, how to ask open-ended and closed-ended questions, and how to use verbal and non-verbal affirmations when communicating with customers.
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Additional Resources:
[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...
Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...
Essentials of Customer Service: Course Overview (Part 1) ► Course Intro: Customer Service Traini...
Intro to Customer Service (Part 2) ► Video
Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...
Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...
Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...
Dealing with Angry Customers (Part 6) ► Video
Social Media Tips for Customer Service (Part 7) ► Video
How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...
Frequently Asked Questions about Customer Service (Part 9) ► Video
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Video Breakdown:
► 5.1 Introduction
► 5.2 Benefits of Active Listening in Customer Service
► 5.3 Barriers to Effective Listening
► 5.4 How to Clarify and Paraphrase Information
► 5.5 How to Ask Customers Open-Ended and Closed-Ended Questions
► 5.6 How to Use Verbal and Non-Verbal Affirmations
#customerservice #customerservicetrainingvideos #customerexperience
Be sure to subscribe for more customer service training videos, tips, and free resources:
@customersfirstacademy2638
***************************************
Additional Resources:
[Playlist] Customer Service Training Videos - Customer Service Essentials ► Course Intro: Customer Service Traini...
Customer Service Essentials - Course Announcement ► Customer Service Video Training Serie...
Essentials of Customer Service: Course Overview (Part 1) ► Course Intro: Customer Service Traini...
Intro to Customer Service (Part 2) ► Video
Building Rapport with Customers (Part 3) ► Building Rapport: Customer Service Tr...
Managing Customer Expectations (Part 4) ► Managing Expectations: Customer Servi...
Active Listening Skills in Customer Service (Part 5) ► Active Listening Skills: Customer Ser...
Dealing with Angry Customers (Part 6) ► Video
Social Media Tips for Customer Service (Part 7) ► Video
How to Ensure Customer Satisfaction (Part 8) ► Announcement: Free Customer Service T...
Frequently Asked Questions about Customer Service (Part 9) ► Video
***************************************
Video Breakdown:
► 5.1 Introduction
► 5.2 Benefits of Active Listening in Customer Service
► 5.3 Barriers to Effective Listening
► 5.4 How to Clarify and Paraphrase Information
► 5.5 How to Ask Customers Open-Ended and Closed-Ended Questions
► 5.6 How to Use Verbal and Non-Verbal Affirmations
#customerservice #customerservicetrainingvideos #customerexperience
Be sure to subscribe for more customer service training videos, tips, and free resources:
@customersfirstacademy2638
3 سال پیش
در تاریخ 1400/04/03 منتشر شده
است.
4,973
بـار بازدید شده