Tracer Methodology Staff Training Video

Under the new JCAHO survey process-specifically, tracer methodology-staff interviews play a more significant role than ever before. In just 15 minutes, this staff training video will help your staff feel more confident and less "on the spot" when answering questions. Covering topics from body language to worst-case scenarios, this video shows real-life examples of what staff should do during an interview and provides tips for answering surveyors' questions. For more information, visit http://www.hcmarketplace.com/prod-254...

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