New Joint Commission Standards to Improve Patient-Provider Communication

The Joint Commission has approved new and revised hospital accreditation standards to improve patient-provider communication.  In addition, The Joint Commission will be releasing a free resource, Advancing Effective Communication, Cultural Competence, and Patient- and Family-centered Care: A Roadmap for Hospitals. Hear about how the Roadmap and the new and revised accreditation standards can inspire hospitals to improve the quality and safety of care to all patients. Some of the new and revised standards that will be discussed include:

Identifying and addressing patient communication needs
Providing language services, including addressing qualifications for language interpreters and translators
Collecting race, ethnicity and language data
Patient access to chosen support individual
Non-discrimination in patient care

These standards were developed as part of an initiative supported by The Commonwealth Fund to increase quality and safety through effective communication, cultural competence, and patient- and family-centered care. The Roadmap was developed in collaboration with the National Health Law Program.

This is the seventh webinar in the DiversityRx Your Voice Webinar Series, funded by The California Endowment.

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