MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6
844.7 هزار بار بازدید -
6 سال پیش
-
MOCK CALL PRACTICE VIDEO 6
MOCK CALL PRACTICE VIDEO 6 - This is the 6th mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below.
I made this "interactive" so that I'm not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it's a great preparation for you! :)
WATCH THE ENTIRE PLAYLIST HERE:
✅ MOCK CALL PRACTICE 🎧 SEASON 1
HERE'S THE EVALUATION VIDEO:
Tips to Handle Irate Customers in Cal...
Here are the guide questions (also on pinned comment):
1. What was the customer's concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you're the agent, what will you do differently?
FOR UPDATES ABOUT REA NINJA, FOLLOW:
✅ FB PAGE: Facebook: reaninja
✅ INSTAGRAM: Instagram: reagenes
✅ TIKTOK: TikTok: reaninja
✅ LINKEDIN: LinkedIn: reaalducente
INREALITY PODCAST:
✅ SPOTIFY: https://bit.ly/inREAlity-podcast
✅ APPLE POD: https://apple.co/3j1PZEX
I BLOG TOO - check it out:
https://blissfulsnapshots.com
MUSIC:
SoundCloud: ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :)
I made this "interactive" so that I'm not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it's a great preparation for you! :)
WATCH THE ENTIRE PLAYLIST HERE:
✅ MOCK CALL PRACTICE 🎧 SEASON 1
HERE'S THE EVALUATION VIDEO:
Tips to Handle Irate Customers in Cal...
Here are the guide questions (also on pinned comment):
1. What was the customer's concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you're the agent, what will you do differently?
FOR UPDATES ABOUT REA NINJA, FOLLOW:
✅ FB PAGE: Facebook: reaninja
✅ INSTAGRAM: Instagram: reagenes
✅ TIKTOK: TikTok: reaninja
✅ LINKEDIN: LinkedIn: reaalducente
INREALITY PODCAST:
✅ SPOTIFY: https://bit.ly/inREAlity-podcast
✅ APPLE POD: https://apple.co/3j1PZEX
I BLOG TOO - check it out:
https://blissfulsnapshots.com
MUSIC:
SoundCloud: ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :)
6 سال پیش
در تاریخ 1397/08/02 منتشر شده
است.
844,767
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