Dynamics 365 Customer Service with embedded Microsoft Teams

Agents who use #Microsoft Dynamics 365 Customer Service can easily collaborate with anyone within their organization over Microsoft Teams to resolve customer issues, without leaving the case or conversation. Chats over Teams are linked directly to Customer Service records, enabling a contextual experience.

Configure Microsoft Teams chat: https://docs.microsoft.com/dynamics36...

Use Microsoft Teams chat: https://docs.microsoft.com/dynamics36...

• #science_technology
• #microsoft
• #dynamics_365
• #microsoft_customer_service
• #customer_service_hub
• #csh
• #microsoft_teams
• #chat