Customer Experience Strategy

We provide over 780 different services to our residents, businesses and visitors. The Customer Experience Strategy is about ensuring our customers have the best possible experience when using or looking for information about our services and dealing with us. Our vision is to make life easier for our customers.

Our customers have told us they want us to focus on:
- removing complexity
- offering more self service options
- being available to help
- keeping them informed
- proactively communicating with them
- asking them for feedback.

The strategy will ensure we continue to keep pace with evolving technology, services and customer expectations.

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