A Defining Time for Human Connection in Customer Service | Salena Scardina | TEDxFortWayne

The future of customer service is in the ability to create unique experiences through technological advancement tied together with the reawakening of the human connection. Salena Scardina has spent her 25-year career focused on customer service through innovative and differentiated experiences. Her strong belief that business growth is fueled by the human connection, led her to create HeroCX, a customer experience consulting practice. Formerly she was the Senior Vice President of Customer Experience at Sweetwater Sound and supported their raved about world-class service experience. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

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