How Hotel Front Desk Agent or Receptionist Make Room Reservation by Phone (Tutorial 31)
30.8 هزار بار بازدید -
8 سال پیش
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Click here to Read the Full Tutorial:
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To Learn about how a hotel guest relation officer or front desk agent or receptionist make room reservation (with Dialogue) please watch this video: How Hotel Front Desk Agent or Recepti...
TABLE OF CONTENT
HOW TO MAKE ROOM RESERVATION BY TELEPHONE:
0:45 Step1 & 2
Answer the telephone within 3 rings and greet the guest.
1:08 Step 3
Ask the name and when guest wants to check in and check out.
1:52 Step 4
After getting confirmation from guest go for room inventory.
2:46 Step 5
Try to highlight different features of each types of rooms and their prices. If there is any discount then offer it.
3:00 Step 6
Make guest reservation properly. Try to get the correct spelling of the guest name.
3:52 Step 7
Properly explain your hotel's procedure of guaranteed reservation.
4:22 Step 8
Get Contact Number and address of the guest.
4:28 Step 9
Offer more services for your guest if you have.
4:55 Step 10
Close down the selling and repeat everything.
5:08 Step 11
Thanks the guest for calling and finish the conversation.
Click here to read the original tutorial: http://www.hospitality-school.com/mak...
To Learn about how a hotel guest relation officer or front desk agent or receptionist make room reservation (with Dialogue) please watch this video and share in your timeline: How Hotel Front Desk Agent or Recepti...
*** DON'T FORGET TO VISIT WORLD'S ONE OF THE MOST POPULAR FREE HOTEL & RESTAURANT MANAGEMENT TRAINING BLOG TO READ 250+ TRAINING TUTORIALS ABSOLUTELY FREE: http://www.hospitality-school.com/
*** Please Join our Facebook Page where 27,000 + Members are sharing their knowledge: Facebook: Free-Hotel-Management-Training-Blog-wwwhospitality-schoolcom-359579793114
*** Image Credits: www.stockunlimited.com and www.Bigstock.com
*** Video Credits: videoblocks.com
http://www.hospitality-school.com/mak...
To Learn about how a hotel guest relation officer or front desk agent or receptionist make room reservation (with Dialogue) please watch this video: How Hotel Front Desk Agent or Recepti...
TABLE OF CONTENT
HOW TO MAKE ROOM RESERVATION BY TELEPHONE:
0:45 Step1 & 2
Answer the telephone within 3 rings and greet the guest.
1:08 Step 3
Ask the name and when guest wants to check in and check out.
1:52 Step 4
After getting confirmation from guest go for room inventory.
2:46 Step 5
Try to highlight different features of each types of rooms and their prices. If there is any discount then offer it.
3:00 Step 6
Make guest reservation properly. Try to get the correct spelling of the guest name.
3:52 Step 7
Properly explain your hotel's procedure of guaranteed reservation.
4:22 Step 8
Get Contact Number and address of the guest.
4:28 Step 9
Offer more services for your guest if you have.
4:55 Step 10
Close down the selling and repeat everything.
5:08 Step 11
Thanks the guest for calling and finish the conversation.
Click here to read the original tutorial: http://www.hospitality-school.com/mak...
To Learn about how a hotel guest relation officer or front desk agent or receptionist make room reservation (with Dialogue) please watch this video and share in your timeline: How Hotel Front Desk Agent or Recepti...
*** DON'T FORGET TO VISIT WORLD'S ONE OF THE MOST POPULAR FREE HOTEL & RESTAURANT MANAGEMENT TRAINING BLOG TO READ 250+ TRAINING TUTORIALS ABSOLUTELY FREE: http://www.hospitality-school.com/
*** Please Join our Facebook Page where 27,000 + Members are sharing their knowledge: Facebook: Free-Hotel-Management-Training-Blog-wwwhospitality-schoolcom-359579793114
*** Image Credits: www.stockunlimited.com and www.Bigstock.com
*** Video Credits: videoblocks.com
8 سال پیش
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