5 Ways to Get Your AHT Down (Call Control)
10 هزار بار بازدید -
2 سال پیش
-
Are you tired of lengthy,
Are you tired of lengthy, rambling customer calls that seem to drag on endlessly? Mastering the art of controlling conversations can be a game-changer for customer service professionals.
In this insightful video, you'll discover five psychological principles to guide challenging customer interactions towards resolution. These counterintuitive strategies will help you lower the temperature, steer the conversation, and even get customers to help you along the way.
Here's what you can expect to learn:
How to "link the communication chain" and keep customers grounded through validation.The "double Dutch" method for seamlessly jumping into conversations at the right moment.Using "signposts" to prep customers and gather necessary information efficiently.Delivering a comprehensive recap to proactively address common questions.Politely "walking customers to the door" to wrap up calls smoothly.
Whether you're dealing with angry customers, delivering bad news, or simply aiming for more concise interactions, this video offers invaluable communication tools to transform challenging calls into opportunities for resolution and stellar customer service.
00:00:00 Controlling Conversations in Customer Service
00:07:45 Double Dutch Method in Customer Calls
00:15:20 Signposting for Customer Guidance
00:20:45 Recap to Address Customer Concerns
00:28:10 Walking Customers to the Door
For more help on signposting, check out my video: How to Wrap Calls Faster Using Signposting: How to Wrap Up Customer Calls Faster ...
Visit http://MyraGolden.com for more ideas like this.
In this insightful video, you'll discover five psychological principles to guide challenging customer interactions towards resolution. These counterintuitive strategies will help you lower the temperature, steer the conversation, and even get customers to help you along the way.
Here's what you can expect to learn:
How to "link the communication chain" and keep customers grounded through validation.The "double Dutch" method for seamlessly jumping into conversations at the right moment.Using "signposts" to prep customers and gather necessary information efficiently.Delivering a comprehensive recap to proactively address common questions.Politely "walking customers to the door" to wrap up calls smoothly.
Whether you're dealing with angry customers, delivering bad news, or simply aiming for more concise interactions, this video offers invaluable communication tools to transform challenging calls into opportunities for resolution and stellar customer service.
00:00:00 Controlling Conversations in Customer Service
00:07:45 Double Dutch Method in Customer Calls
00:15:20 Signposting for Customer Guidance
00:20:45 Recap to Address Customer Concerns
00:28:10 Walking Customers to the Door
For more help on signposting, check out my video: How to Wrap Calls Faster Using Signposting: How to Wrap Up Customer Calls Faster ...
Visit http://MyraGolden.com for more ideas like this.
2 سال پیش
در تاریخ 1401/11/21 منتشر شده
است.
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