📞👵 How to Handle Speaking with an Elderly Customer | Call Center Training Role Play 📱
2 هزار بار بازدید -
2 ماه پیش
-
Join us for a heartwarming
Join us for a heartwarming and insightful role play as a compassionate call center agent assists an elderly customer with resetting his smartphone password. From navigating forgotten account details to providing step-by-step instructions for setting a new password, this role play appropriately titled "How to Handle Speaking with an Elderly Customer | Call Center Training Role Play" demonstrates the importance of patience, empathy, and clear communication when assisting elderly customers.
Watch as the agent handles the situation with grace and professionalism, offering condolences for the loss of the customer's wife and providing helpful assistance every step of the way. Learn valuable tips and strategies for providing exceptional service to elderly customers in this heartwarming role play.
This video can be used as a training tool for customer service representatives and for call canter agents employed in the BPO industry. It teaches agents the important skills of showing patience, exhibiting sympathy, having empathy for elderly customers who suffer from memory loss, and also utilizes techniques to help get lonely seniors to disengage from the call.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:50- Call Center Training - How to show patience with an elderly customer
0:59 - Call Center Training - How to send condolences to an elderly customer
1:32 - Call Center Training - How to create an alternate option to help forgetful customers
3:38 - Call Center Training - How to end a call with an elderly customer
If you enjoy my lessons, you can buy me a coffee here:
https://www.buymeacoffee.com/SingleSt...
Want to find an English language teacher?
Visit my friends at iTalki. To receive a discount, click here:
https://www.italki.com/affshare?ref=a...
You can find me at:
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
Watch as the agent handles the situation with grace and professionalism, offering condolences for the loss of the customer's wife and providing helpful assistance every step of the way. Learn valuable tips and strategies for providing exceptional service to elderly customers in this heartwarming role play.
This video can be used as a training tool for customer service representatives and for call canter agents employed in the BPO industry. It teaches agents the important skills of showing patience, exhibiting sympathy, having empathy for elderly customers who suffer from memory loss, and also utilizes techniques to help get lonely seniors to disengage from the call.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:50- Call Center Training - How to show patience with an elderly customer
0:59 - Call Center Training - How to send condolences to an elderly customer
1:32 - Call Center Training - How to create an alternate option to help forgetful customers
3:38 - Call Center Training - How to end a call with an elderly customer
If you enjoy my lessons, you can buy me a coffee here:
https://www.buymeacoffee.com/SingleSt...
Want to find an English language teacher?
Visit my friends at iTalki. To receive a discount, click here:
https://www.italki.com/affshare?ref=a...
You can find me at:
Facebook: singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
2 ماه پیش
در تاریخ 1403/02/11 منتشر شده
است.
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