How to balance customer satisfaction and salesmanship in retail?

In our recent podcast episode with Susanne Evans, Vice President Head of Stores at Tecovas, we gained some insightful perspectives on balancing between customer satisfaction and effective salesmanship.

Exceptional sales people aren't just sellers; they're knowledgeable guides who educate customers about products and solutions that could genuinely benefit them.

While associates should respect the customer's autonomy and decision-making process, the goal is to ensure that every customer feels respected and valued.

Check out our full episode for this amazing podcast with Susanne Evans.
https://hubs.la/Q02F-S0q0