PMP Exam Practice Question and Answer -157 : Managing Resistance for Change

"PMP Exam Practice Question and Answer -157 : Handling End User Resistance for Change | PMP Exam Prep, Project Management, PMP Exam" ---------------------------- The Scenario is: **************** Your project deliverables are ready, and you are working on supporting the transition of these deliverables to the end users. However, you observe that the end users are resistant to this change because they believe it will result in losing revenue. As a project manager, what should you do? A. Engage with the end users to understand their concerns, provide information on the benefits of the change, and involve them in the transition planning. B. Escalate the issue to senior management to force the transition through, emphasizing the project's completion. C. Make a clear entry criterion for transitioning activities, and postpone the transition indefinitely until the end users are ready and fully supportive. D. Along with some key stakeholders, engage with the end users to understand their concerns, and take support from stakeholders to provide information on the benefits of the change. ---------------------------------------------------- Right Answer and Explanation: ********************************* Correct Answer : D) ------------------------------------------------------ PMP Exam Content Outline Mapping ---------------------------------------------------------- People: * Task 9 Collaborate with stakeholders Business: * Task 4 Support organizational change ----------------------- Topics Covered **************** • Transitioning Planning • Supporting Change --------------------------------------------------------------------------------------------- In this video, we dive into handling end user resistance during the transition of project deliverables, a crucial concept for the PMP exam. We'll explore different approaches and identify the best one according to PMP principles. Key Concepts: ============= Option A: Engaging with end users to understand concerns, explain the benefits, and involve them in planning. This is a strong candidate but relies heavily on the project manager. Option B: Escalating the issue to senior management. This is not ideal without a clear indication of necessity. Option C: Setting entry criteria and postponing transition indefinitely. This might apply in contractual situations but isn't recommended without clear context. Option D: Engaging with end users and key stakeholders to understand concerns and collaboratively provide information on benefits. This approach ensures broader support and aligns with organizational change management practices. -------------------------------------- Domain and Task Focus: -------------------------------------- 1) People Domain Task-9: Collaborate with stakeholders for effective change support. 2) Business Domain Task-4: Focus on supporting organizational change, emphasizing the project manager's role in facilitating but not solely driving the change. Understanding these concepts helps in managing transitions effectively and prepares you for the PMP exam. Remember, collaboration and clear communication with stakeholders are key to navigating resistance and ensuring successful project transitions. -------------------------------------------------------------------------------------------- Consider following us on LinkedIn and subscribing on YouTube for more content like this. ----------------------------------------------------------------------------------------------- ** PMP Question Bank Playlist    • PMP Exam Practice: Questions & Answer... … **PMP Daily Poll question bank : www.izenbridge.com/kb/category/pmp-practice-questi… **PMP Exam Syllabus- Exam Content Outline (ECO) Tutorial: www.izenbridge.com/kb/category/pmp-exam-content-ou… **PMP Agile questions bank: www.izenbridge.com/kb/category/pmp-practice-questi… **Get PMP Free Practice Test - 2023 : www.izenbridge.com/free-resources/pmp-free-quiz/ PMP Certification Training link: ------------------------------------------------- www.izenbridge.com/project-management/pmp-certific… Also, you can email my support team for more questions at : [email protected] Connect with us on WhatsApp : wa.me/919958287711 ------------------------------------------------------------------------------------------------------ Instagram : www.instagram.com/izenbridgeofficial LinkedIn : www.linkedin.com/company/izenbridge-consultancy-pr… Facebook : www.facebook.com/izenbridge/ #pmpizenbridge #PMPDaily #PMPExamQuestion #PMPExam #ProjectManagement #pmpcertification