Why use JIRA Service Desk? (Tutorial Part 1/12)
24.1 هزار بار بازدید -
8 سال پیش
-
**An updated Atlassian Masterclass Series
**An updated Atlassian Masterclass Series with new content is available here**: Advanced Jira Service Desk Training &...
In this tutorial, Robin explains why there is a need for a service desk tool in your organisation. He provides examples of where this tool can be applied to improve business and team outcomes.
About JIRA Service Desk
JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can:
1. Empower customers and employees to self-service. Quickly deploy a service request catalogue with a consumer-grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one.
2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over.
3. Streamline ticket management with customised assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL).
4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues.
5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration.
6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin.
Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
In this tutorial, Robin explains why there is a need for a service desk tool in your organisation. He provides examples of where this tool can be applied to improve business and team outcomes.
About JIRA Service Desk
JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can:
1. Empower customers and employees to self-service. Quickly deploy a service request catalogue with a consumer-grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one.
2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over.
3. Streamline ticket management with customised assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL).
4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues.
5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration.
6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin.
Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
8 سال پیش
در تاریخ 1395/10/19 منتشر شده
است.
24,163
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