What is ServiceNow? A ServiceNow Platform Overview

What is ServiceNow? Is it a ticketing tool, a configuration management database (CMDB), a workflow development tool, or an enterprise-wide database? ServiceNow can actually mean a lot of different things to different people with different perspectives (personas). The best way to begin to understand all that ServiceNow is, is to look at it from a platform perspective. When it comes down to it, ServiceNow is a cloud-based technology platform, consisting of an enterprise-wide database, suite of applications, and a development environment designed to provide IT services that solve a company's business problems.

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