Recover an account protected by 2 Step Verification

This video is for administrators who manage Google Workspace for a business or a school. If you’re having trouble signing in to your personal Google account, you can get help here: https://goo.gle/3csyKt7.

In this video you will learn how to recover an account with backup codes. If your organization uses 2-Step Verification (2SV), administrators or users cannot sign in to their accounts if they lose access to their 2SV method, or they haven't set up 2SV. For example, if an administrator loses their security key, or a user doesn’t enroll in 2SV. You can get a backup code in the Google Admin console and send it to a user to sign in to their account. For more information, go to https://support.google.com/a?p=2sv-ac....

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