Overview of Total Quality Management (TQM)

This operations management lecture presents a brief overview of total quality management (TQM). Topics covered include its history, it main philosophies, The elements of TQM, and the obstacles to implementing TQM.

My university students can access the video tutorials for operations management using the Content menu in D2L. YouTube can access the video tutorials at https://www.udemy.com/course/working-...

• #education
• #continous_improvement
• #competitive_benchmarking
• #employee_empowerment
• #team_approach
• #decisions_based_on_facts
• #knowledge_of_tools
• #supplier_quality
• #blackbelt
• #quality_at_the_source