Housing Sector Podcast Episode #5 - Suz Muna SHAC

In the latest episode of the Housing Sector Podcast, we sit down with Suz Muna from the Social Housing Action Campaign (SHAC) to discuss some of the most pressing issues facing tenants today.

Election Insights and Housing Manifestos

With the UK election on the horizon, housing policies are under the microscope. Suz offers a thorough analysis of the housing commitments—or lack thereof—in the manifestos of the major political parties.

Unpacking the Service Charge Scandal
Our conversation takes a deep dive into the service charge scandal that has left many residents feeling unjustly treated. Suz details how SHAC supports those caught in this predicament and shares her three essential pieces of advice for anyone contemplating withholding their service charges. She also warns about the potential legal consequences of such actions, offering critical insights into the steps residents should consider before making this decision.

Residents vs. Customers: Navigating a Toxic Relationship

We explore the complex dynamics between tenants and housing associations, focusing on how these entities often refer to residents as 'customers' or 'clients.' Despite this language, many feel that the service they receive falls short of acceptable standards.

SHAC's Pickets: Building a Network of Empowered Residents

Suz also discusses SHAC's proactive approach to advocacy through organising pickets at major housing associations. These pickets are more than just protests—they are opportunities for residents to connect, share their experiences, and build a robust network of support. Suz outlines how these events have galvanised communities and increased awareness of the systemic issues in the housing sector.

Join us for a compelling discussion that offers both a critical examination of current housing policies and practical advice for navigating the challenges faced by tenants. Whether you're a resident, housing professional, or advocate, this episode provides valuable insights into the fight for fair and equitable housing.

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