FSM Field Service Mobile App Overview

SAP Field Service Management | Field Service Mobile App Overview Video

Field service technicians are an integral part of the sales and service team, providing a range of services like new product installations, maintenance activities, repair and problem-solving support, as well as inspections and calibrations.

Delivering service excellence starts with better communication — so your field technicians can easily interface with their team, access their schedules, and be prepared with technical resources.  Put the powerful FSM field service management mobile app into the hands of your field techs.  

The FSM Field Service mobile app features:
• Immediate availability of important customer data – look up customer, product and billing information
• Check-in and check-out of jobs
• Create time/effort/expense/material and mileage activity for field service assignments and work orders
• Add attachments, photos, and voice memos to activities
• View maps for precise directions to customer locations
• Cross-selling and up-selling opportunities thanks to seamless connection between field service technicians and sales
• Follow checklists to ensure consistent process execution
• Complete data entry, and send real-time job status to the back office
• Capture customer signatures

SmartForms
Strengthen your productivity and service quality through thanks to Smartforms.  Service technicians are prompted to gather the necessary information and given access to relevant documentation such as product manuals, and video tutorials they need to provide high-quality customer service at any time – at any location.

Connections and Synchronization
No connection?  No problem.  Take advantage of offline synchronization and transfer all relevant data to the SAP FSM and Business One as soon as an internet connection is established.

Printing
The real-time printing function when connected to the cloud allows field service technicians to print or send reports and invoices to customers as soon as the service appointment is over.  The ability to create and print service and status reports while still on site increases overall business efficiency and customer satisfaction.  

The SAP FSM mobile app works on iOS, Android, and Windows.

LBSi is an SAP Business One partner based in Cleveland, OH. Are you exploring SAP Business One? We help US-based companies with demos, sales, implementation, training, and support. Are you currently running SAP Business One? Check out our How To videos to help improve your skills. Are you looking for SAP Business One add-on functionality? SAP Field Service Management, ShipVia and AMMP add-on products may be a fit. Visit our website www.lbsi.com.