Front Desk KPIs - Maximizing Front Desk Efficiency with AssessTEAM

🔍 Join us in this comprehensive guide to front desk KPIs, an essential tool for HR leaders and business owners. Our video delves into AssessTEAM's extensive list of front desk KPIs, offering a valuable resource for evaluating and enhancing your front desk team's performance.

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For your Front Desk manager, Sarah Martin, focus on 'Front Desk Manager Job Objectives.’ Let’s head over to Sarah’s profile and associate this result area. These KPIs are not just metrics; they're a roadmap to enhancing her scheduling and people management skills.

Setting up periodic evaluations is next. It’s like setting milestones on your team's journey to success. When evaluation time rolls around, it’s a collective effort. The entire team pitches in with self-assessments and peer feedback – it’s a collaborative approach towards better engagement and growth.

Click on Add a new evaluation, and opt for the Periodic evaluation template to get started. Fill in the title, the send date, and the repeat interval. Enter the team name, select the appropriate evaluator levels, and then proceed to access your curated Front Desk KPIs. Advanced options enable customization, and signature options can be used to require signatures at the end of the evaluation. Click the save button and confirm to send out the evaluations.

Let's complete the evaluations from the pending evaluations section. Click on the Start Evaluation, thoughtfully choose your answers, leave notes to provide comprehensive feedback, and click the Finish Evaluation button to submit your feedback. You may opt to sign this evaluation to enhance the feedback’s credibility.

Navigate to the Teams section and select the Front Desk team to reveal insights, showing month-on-month performance, where your team shines, and where the journey needs tweaking. Compare team member performance, track overall team result areas, and review all completed evaluations right here.

📝 Remember, AssessTEAM is more than a tool. It's your partner in sculpting a high-performing Front Desk team. Embrace these Front Desk KPIs, and watch your team reach new heights.

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Time codes:
0:00 - Intro
0:10 - Learn how to use front desk KPIs in AssessTEAM
1:03 - Setup evaluation
2:14 - Complete evaluation
3:12 - View the front desk team's performance and evaluations

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