The information pathway road trip: Genesys Cloud CX reporting and analytics

Ride the information pathway with us. We’ll make stops along the way to showcase our latest reporting and analytics innovations. Learn how you can quickly determine how things are going with alerts and dashboards; explore embedded insights to understand why; quickly take action; and make Genesys Cloud CX data available through external business intelligence integrations.

• #science_technology
• #call_center
• #omnichannel
• #workforce_management
• #call_center_software
• #ivr_system
• #contact_center
• #predictive_dialer
• #workforce_management_software
• #inbound_call_center
• #outbound_call_center
• #cloud_call_center
• #contact_center_solutions
• #workforce_optimization
• #cloud_contact_center
• #artificial_intelligence
• #predictive_routing
• #machine_learning
• #customer_experience
• #customer_service
• #customer_care
• #customer_journey
• #speech_analytics
• #chatbots
• #bots