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Welcome to My Video Description,

Here are some steps you can try to troubleshoot the issue of not getting a 5G network with your new Jio True5G SIM:

*1. Check for 5G Availability:*

* Jio 5G is still under development and isn't available in all areas of India. You can use the MyJio app to check for 5G availability in your location.
   * Open the MyJio app and look for a section related to "Jio True 5G" or "Network."
   * The app might display information like "Congratulations! Your device is Jio True 5G ready" if 5G is available in your area.
* Alternatively, you can visit the Jio website or contact Jio customer care to confirm 5G availability in your specific location.

*2. Verify Phone Compatibility:*

* Not all phones are compatible with Jio's 5G network. Ensure your phone is a 5G-enabled device and supports the specific bands used by Jio.
   * You can find this information in your phone's manual or manufacturer's website.

*3. Network Settings:*

* Make sure your phone's network settings are configured correctly to connect to the 5G network:
   * Go to your phone's Settings : Connections : Mobile networks (or similar options depending on your phone).
   * Look for options related to "Preferred network type" or "Network mode."
   * Select "5G/LTE/3G/2G (auto connect)" or a similar option that allows automatic connection to the best available network (including 5G).

*4. Restart and Reset:*

* Sometimes, a simple restart of your phone can resolve network connectivity issues.
* If restarting doesn't work, consider resetting your phone's network settings (be aware that this will erase Wi-Fi passwords and other network configurations).

*5. Check SIM Card:*

* In rare cases, the issue might be with the SIM card itself. Try inserting the SIM card in another 5G-compatible phone to see if it connects to the 5G network.

*6. Contact Jio Customer Care:*

* If none of the above steps work, it's best to contact Jio customer care for further assistance. They can diagnose the problem and provide specific solutions based on your situation and their network.

By following these steps, you should be able to identify the reason behind the lack of 5G connectivity and potentially resolve the issue. Remember, Jio's 5G rollout is ongoing, so even if it's not available in your area right now, it might be soon.

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