How to get premium support for MasterStudy LMS WordPress Plugin

In this video, we will show how to submit an issue ticket to our support team in case you're in trouble or struggling somehow with the plugin. Although we are doing our best and provide as a smooth experience as possible during the MasterStudy LMS WordPress plugin for creating online courses, there might be some situations where you will need to ask our support team. Actually, there are plenty of ways to connect with support. Being a Pro user of MasterStudy LMS you will be able to apply for the ticket directly in your WordPress, or by visiting our Support Library aka Portal, or even if you are only using a free version, you still can reach our support in WordPress.org. Finally, you can join our Facebook group, which is fully devoted to MasterStudy, and ask your questions right there. Timestamps: 00:00 — Opening 00:05 — How to create a new ticket right from the WordPress dashboard 00:35 — Things to do before reaching support 00:43 — 1. Updating Plugins 01:00 — 2. Checking plugin changelog 01:24 — 3. Checking documentation and the help of AI 02:17 — 4. Deactivation of other plugins 02:30 — 5. Trying to change themes 02:45 — 6. Clearing site & browser cache 03:30 — How to submit a ticket 04:18 — Checking the status of tickets 05:35 — Getting support with the free license: Support form in wp.org 06:06 — MasterStudy Facebook Community 06:17 — Feature request 06:46 — Closing Reference links (mentioned in the video): - Support Portal - support.stylemixthemes.com/ - MasterStudy LMS Documentation and Guidelines - docs.stylemixthemes.com/masterstudy-lms/ - Support Section in WordPress.org - wordpress.org/support/plugin/masterstudy-lms-learn… - MasterStudy Facebook Community - www.facebook.com/groups/masterstudylms/ - Feature Request Board - stylemixthemes.cnflx.io/boards/masterstudy-lms =============== Download Free MasterStudy LMS Plugin — wordpress.org/plugins/masterstudy-lms-learning-man… Get MasterStudy LMS Pro — stylemixthemes.com/wordpress-lms-plugin/ Our other WordPress products: Stylemix Plugins — stylemixthemes.com/plugins/ Stylemix Themes — stylemixthemes.com/themes/ Find us on our social network: 👥 Facebook — www.facebook.com/stylemixthemes/ 📸 Instagram — www.instagram.com/stylemixthemes/ 🐦 Twitter — twitter.com/stylemix_themes 📌 Pinterest — www.pinterest.com/stylemixthemes/ #masterstudy #lms #wordpress #elearning #education #teaching #courses #quizzes #support

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