The Future of Retail Banking is Here | IT Services for Banks | Verizon

Customer expectations have never been so high. They want personalized, fast and convenient service–on demand. However, traditional daily banking services don’t cover the cost of service, and back-office resources are scarce. The upshot is that banks are struggling to keep up with maintaining branches and delivering exceptional service. To utilize branches more effectively and exceed customer expectations, banks must blend the best of physical and digital worlds to create banking experiences that are both efficient and deeply customer-centric. Is your business ready to deliver? Verizon can help. Reinvent your branches, and make them work for you and your customers. Offer your customers convenient banking across multiple channels, and leverage technology to blend online channels with contact centers and physical locations. As a result, you can improve customer and employee satisfaction and help optimize branch operations around the clock. And with intelligent tools such as automation and voice recognition you can provide your employees with the information and tools they need to deliver. Let’s work together to build an achievable technology roadmap to revolutionize your branches. Visit our website here to find out more:www.verizon.com/business/solutions/industry/financ… Transcript: The future of retail banking is here. Customers’ expectations continue to grow. Why shouldn't a bank offer as personalized, as responsive, and as exceptional service as the best retailer? Banks are striving to keep up. But traditional daily banking services don't cover the cost of service, and back office resources are stretched thin. Having a local presence is important for many people when choosing a provider. But banks must manage the cost of maintaining branches and leveraging them more effectively. For example, using them to encourage customers to buy more services to improve ROI. You can make your branches indispensable hubs of your increasingly digital operations. The physical incarnation of the responsive, efficient, personalized service you offer every customer every time. Technology can help blend physical locations, contact centers, and online channels to deliver a consistent, convenient brand experience. This enables customers to choose the channel that suits them - ITM, virtual advisors, face to face, phone or secure messaging - and swap seamlessly when needed. To achieve that, you need to connect systems in both real and virtual agents securely and reliably. Give your employees the information that they need quickly and easily, whether they're in a branch, a contact center, or a mobile or pop up service point so that they can deliver personalized service even if they've never met the customer before. Harness intelligent tools like automation and voice recognition to deliver customer service more efficiently and around the clock. Collaboration tools could help you deliver more services in branch. Bring specialist advisors, on mortgages or investments, for example, to the customer virtually. Increase flexibility and efficiency. Leverage the latest tools, including artificial intelligence, to build a more detailed picture of your customers. Improve responses to customer requests and proactively offer them additional services. The pace of change has given deployment of new 5G power technology a new urgency. But banks face difficult decisions, and tech talent is in short supply. Verizon can help you build and execute an achievable technology roadmap to reinvent your branches for the digital future. Talk to us to find out how we could help your organization.

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