Tfl SERU Section 4 Staying Safe

This audio is covered only SERU test section 4 for remember there is Ten 10 section this audio is series wise. Section 4: Staying Safe This section looks at how to keep you and your passengers safe. It covers: • Driver safety • Drugs and alcohol • Minimising conflict Driver safety Angry or violent behaviour when at work is never acceptable. If a passenger in your vehicle becomes angry or violent you have a right to say that you will not accept that behaviour or if that fails, and it is safe to do so, to ask them to leave. • You should never accept any bad behaviour towards you for any reason. Any offensive or violent behaviour towards you because of your race, faith, sexual orientation, disability or gender identity is a hate crime. If you experience or witness this type of behaviour TfL urges you to report it to the police so that it can be fully investigated and action taken against the offender. TfL advises drivers to report incidents as soon as possible to the police on 101, or 999 in an emergency. Protecting yourself To provide a safe service for your passengers and to protect you as a driver you should consider: • Discussing with your operator how they can help protect you from the possibility of aggressive or violent behaviour by a passenger • Making sure your operator has given you booking details, such as the passenger’s name, pick up point and destination. • Checking the passenger’s name and destination before they get in the vehicle – this will help make sure the passenger doesn’t get into the wrong vehicle • Being clear with the passenger about exactly where you are taking them, the route there, how long it is likely to take and what the fare will be before the journey starts • Letting the operator know about any change to the booking. The operator must then tell the passenger what the new fare will be • Carrying a lone worker device or asking your operator to provide you with one All these steps should reduce the risk of any disagreements. If a passenger is aggressive or violent, tell your operator immediately and give them the passenger’s full name and address if you know it.

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