5| Sales and Retail Management, Negotiation and discussion process, Ethics in Sales, Bargaining

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negotiation and discussion stages,
Listening skills,
Controlling emotions,
Art of persuasion and emotions,
ethics in sales,
Influencing and assertiveness skills,
Spotting the signs,
non-verbal communication and voice clues
The Bargaining and Closing Stage,
Making concessions,
Concession techniques,
Closing techniques,
Confirming agreement,
sales and retail marketing,
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