Comprehensive Asset Management Demo with Remedy Force and ScanStar

Join us for this demo to learn more about asset management with Remedyforce and ScanStar from Sales Consultant Anne Brock. She demonstrates the process of scanning and managing assets, including receiving new inventory, deploying assets, handling asset issues, and reclaiming assets when an employee leaves. The video also covers bulk inventory management and showcases various features of the Remedy Force system.

Timestamps:
0:01 - Introduction by Ann Brock, pre-sales consultant at RightStar Systems
0:19 - Overview of RightStar Systems and their services
0:24 - Focus on Asset Management with Remedy Force and ScanStar
0:32 - Introduction to ScanStar for scanning assets into CMDB
1:00 - Scenario setup: lifecycle of an asset from request to reclaim
1:20 - Demonstration starts on the Asset Management dashboard
1:45 - Using ScanStar to receive new inventory into CMDB
2:30 - Live scanning demonstration with Android phone
3:30 - Real-time update of CMDB after scanning
4:05 - Deploying a laptop to a user (Mike)
5:00 - Handling a service request for a new laptop
6:00 - Moving an asset from inventory to deployed status
7:30 - Handling a ticket for a laptop issue (shutting down randomly)
8:45 - Updating asset status to in repair and back to deployed
10:00 - Off-boarding a user (Mike) and reclaiming assets
11:00 - Automatically linking assets to off-boarding ticket
12:00 - Dashboard updates and warranty expiration tracking
12:30 - Bulk inventory management demonstration
13:50 - Wrap-up and contact information for assistance from RightStar Systems
14:11 - End of the video

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