How to Master the Difficult Art of Receiving (and Giving) Feedback | Sheila Heen | Tim Ferriss Show
19.2 هزار بار بازدید -
9 ماه پیش
-
Brought to you by:Nordic Naturals
Brought to you by:
Nordic Naturals Ultimate Omega fish oil https://www.nordic.com/products/ultim... (Use code TIM for 20% off Ultimate Omega)
Helix Sleep premium mattresses https://helixsleep.com/tim
ShipStation shipping software http://shipstation.com/tim
Resources from this episode: https://tim.blog/2023/11/09/sheila-he...
Thanks for the Feedback book: https://www.amazon.com/Thanks-Feedbac...
Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations.
She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).
Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.
She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.
Please enjoy!
Tim Ferriss is one of Fast Company’s “Most Innovative Business People” and an early-stage tech investor/advisor in Uber, Facebook, Twitter, Shopify, Duolingo, Alibaba, and 50+ other companies. He is also the author of five #1 New York Times and Wall Street Journal bestsellers: The 4-Hour Workweek, The 4-Hour Body, The 4-Hour Chef, Tools of Titans and Tribe of Mentors. The Observer and other media have named him “the Oprah of audio” due to the influence of his podcast, The Tim Ferriss Show, which has exceeded 900 million downloads and been selected for “Best of Apple Podcasts” three years running.
[00:00] Intro
[01:42] Conversations are the relationship.
[02:57] How should we talk about feedback?
[06:37] De-escalating the ask.
[08:56] Addressing victim-blaming feedback for the new edition of Difficult Conversations.
[26:10] How I’ve dealt with reader (and proofreader) feedback.
[38:23] Making use of the three types of feedback.
[46:55] Received difficult feedback? Phone a friend.
[52:55] Discovering a good/bad match early in the dating game.
[58:19] How I’ve traditionally handled conflict and stress.
[1:07:27] The conundrum of feedback’s source.
[1:08:30] Three triggered reactions to feedback.
[1:12:08] The you plus me combination.
[1:21:11] What does resolution look like?
[1:24:03] The Gottman Institute.
[1:31:20] Coping with a relationship’s unresolvable frictions.
[1:35:57] The courtship of Sheila’s sister.
[1:39:51] A thirst for vindictiveness and other deal breakers.
[1:46:57] Learning from the comfort of our strengths.
[1:48:55] Perspective from three positions.
[1:50:49] How to extend positive reinforcement.
[1:55:29] Giving feedback without starting a fight.
[1:59:46] Asking “one thing” questions as a leader.
[2:02:28] Are you aware of your need to receive feedback?
[2:07:11] Parting thoughts.
Sign up for "5-Bullet Friday" (Tim's free weekly email newsletter): https://go.tim.blog/5-bullet-friday-yt/
Follow the Tim Ferriss Podcast: https://tim.blog/podcast/
Visit the Tim Ferriss Blog: https://tim.blog/
Follow Tim Ferriss on Twitter: Twitter: tferriss
Follow Tim Ferriss on Instagram: Instagram: timferriss
Like Tim Ferriss on Facebook: Facebook: TimFerriss
Nordic Naturals Ultimate Omega fish oil https://www.nordic.com/products/ultim... (Use code TIM for 20% off Ultimate Omega)
Helix Sleep premium mattresses https://helixsleep.com/tim
ShipStation shipping software http://shipstation.com/tim
Resources from this episode: https://tim.blog/2023/11/09/sheila-he...
Thanks for the Feedback book: https://www.amazon.com/Thanks-Feedbac...
Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations.
She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).
Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.
She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.
Please enjoy!
Tim Ferriss is one of Fast Company’s “Most Innovative Business People” and an early-stage tech investor/advisor in Uber, Facebook, Twitter, Shopify, Duolingo, Alibaba, and 50+ other companies. He is also the author of five #1 New York Times and Wall Street Journal bestsellers: The 4-Hour Workweek, The 4-Hour Body, The 4-Hour Chef, Tools of Titans and Tribe of Mentors. The Observer and other media have named him “the Oprah of audio” due to the influence of his podcast, The Tim Ferriss Show, which has exceeded 900 million downloads and been selected for “Best of Apple Podcasts” three years running.
[00:00] Intro
[01:42] Conversations are the relationship.
[02:57] How should we talk about feedback?
[06:37] De-escalating the ask.
[08:56] Addressing victim-blaming feedback for the new edition of Difficult Conversations.
[26:10] How I’ve dealt with reader (and proofreader) feedback.
[38:23] Making use of the three types of feedback.
[46:55] Received difficult feedback? Phone a friend.
[52:55] Discovering a good/bad match early in the dating game.
[58:19] How I’ve traditionally handled conflict and stress.
[1:07:27] The conundrum of feedback’s source.
[1:08:30] Three triggered reactions to feedback.
[1:12:08] The you plus me combination.
[1:21:11] What does resolution look like?
[1:24:03] The Gottman Institute.
[1:31:20] Coping with a relationship’s unresolvable frictions.
[1:35:57] The courtship of Sheila’s sister.
[1:39:51] A thirst for vindictiveness and other deal breakers.
[1:46:57] Learning from the comfort of our strengths.
[1:48:55] Perspective from three positions.
[1:50:49] How to extend positive reinforcement.
[1:55:29] Giving feedback without starting a fight.
[1:59:46] Asking “one thing” questions as a leader.
[2:02:28] Are you aware of your need to receive feedback?
[2:07:11] Parting thoughts.
Sign up for "5-Bullet Friday" (Tim's free weekly email newsletter): https://go.tim.blog/5-bullet-friday-yt/
Follow the Tim Ferriss Podcast: https://tim.blog/podcast/
Visit the Tim Ferriss Blog: https://tim.blog/
Follow Tim Ferriss on Twitter: Twitter: tferriss
Follow Tim Ferriss on Instagram: Instagram: timferriss
Like Tim Ferriss on Facebook: Facebook: TimFerriss
9 ماه پیش
در تاریخ 1402/08/19 منتشر شده
است.
19,239
بـار بازدید شده