Why does Right to Repair matter?

Healthy competition goes beyond the initial purchase of a product or service – it includes consumers having options on where to go when products need repair. By having more options, consumers can get better quality repairs, more convenient locations or timing, and a better price.  

Follow our “Right to Repair” video series on how healthy competition benefits you and the longevity of your purchases.

Disponible en français au: Pourquoi le droit à la réparation est...

Audio-Visual Transcript

1-Audio: Music
1-Visual: The following words appears on the screen along with a large question mark:
Why does Right to Repair matter
2-Audio: We generally think that people should have a right to repair things they own…
2-Visual: The screen shifts right to reveal two gloved hands repairing the inside of a mobile phone with a sharp instrument. The hands disappear and the assembled mobile phone drops from the top into the screen. On the phone screen, two ungloved hands appear holding a phone and tools.
3-Audio: or take them to a repairer they choose.
3-Visual: An image of store fronts emerges from the bottom of the screen and becomes larger.  
4-Audio: But why is right to repair important?
4-Visual: The screen shifts left. A person stands with arms out and open; to his left, the word “why” appears; to his right, a question mark in a circle appears.
5-Audio: It’s a bigger issue than most of us realize. The impacts echo across the economy, the environment, and the rights of consumers.
5-Visual: The screen shifts right. A map appears, across the screen on which the following words are written: It’s a big issue! The words disappear and the following words emerge one at a time and then disappear:  economy (with a dollar sign), environment (with a leaf), and consumers (with a thumbs up).
6-Audio: When independent businesses can access the tools, information, and parts they need…
6-Visual: A person appears along with images to illustrate tools, information and parts.
7-Audio: …they can compete for your business.
7-Visual: A man works under the hood of a car. The following words appear across his image: they can compete for your business.
8-Audio: Stronger competition in business equals stronger participation in the economy.
8-Visual: An image emerges from the bottom of the screen of nine businesses of various sizes. The following words appear: Stronger competition = Stronger economy. A dollar sign appears above each of the nine businesses.
9-Audio: If you have a product that doesn’t quite work anymore, you can avoid having to replace it prematurely. Right to repair lets you extend the lifespan of things you own…
9-Visual: A person holds a cracked mobile phone. They give a thumbs up sign and the following words appear: avoid replacing prematurely.
10-Audio: …preventing unnecessary waste in our environment and saving you money.
10-Visual: The following text appears on the left side of the screen: Prevent unnecessary waste. A pile of trash appears below those words. On the right side of the screen, a person tucks their phone/wallet into their back pocket. A dollar sign appears on the person’s pocket. The person shifts left out of the screen and a green bar slides from right to left with the numbers 1 to 9.
11-Audio: Consumers deserve choice in how much they want to pay, quality of service and convenience, too.
11-Visual: The screen shifts right, and a head and shoulders shot of a person appears along with the words: consumer choice. Images of a dollar sign, thumbs up and clock appear, illustrating price, quality of service and convenience.
12- Audio: And for those who are rural, remote, or low-income?
12-Visual: The screen shifts right. A farmhouse appears along with the following words:  rural/remote/low-income. The image zooms out to reveal a cow in the left-hand corner of the screen. The images disappear and the screen turns green. This access and choice can make all the difference.
13-Audio: The economy and consumers—two big reasons why Right to Repair is really important!
13-Visual: A person with a thumbs up appears with two children to their side. A total of five dollar signs appear on the screen. The following words appear on the screen: Right to Repair.
Competition Bureau
Canada Wordmark