Mediating Employee Conflict | Conflict Resolution

Effective Employee Conflict Resolution
Learn how to Mediate Employee Conflict
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So you are not an expert in Human Resources, its ok we are here to help. We can all probably agree that employee conflict in the workplace takes a high toll all around. One research study claims that 42% of a manager's time goes to mediating employee conflict. Without a solid guide for employee conflict resolution correctly, this could have disastrous results. But before we can navigate how to properly resolve conflict we have to understand why they arise in the first place.  

So, what creates conflict in the workplace?
• Opposing Positions
• Power Struggles
• Ego
• Pride
• Jealousy
• Performance Discrepancies
• Compensation Issues or
• Just someone having a bad day

But the reality is that the root of most employee conflict is either born out of poor communication or the inability to control one's emotions. Countless times otherwise smart capable people place the need for emotional superiority ahead of achieving the collective company mission. Mediating employee conflict effectively can be done!

But don't worry, in this video we will share some guidelines to keep in mind when you resolve conflict. Employee Conflict Resolution can be tricky so follow these steps.

First - Talk to each employee conflict participant privately to piece together a story. When talking to each person involved, keep an objective but concerned tone. Do not agree or disagree, just listen. This is key to mediating employee conflict

Second - Research each version of events and then write down the employee conflict or disagreement in a few sentences, what caused it and a possible solution for the problem. This is the second step in conflict resolution which will lead to mediating employee conflict successfully

Third -Meet with the main employees involved in the conflict together in a private room. Keep a cordial and optimistic tone from the very beginning of the meeting and request the same from each person.

Fourth - Objectively recite the conflict back to participants, telling both sides how you understand it. Verify with each person that what you've said is accurate. Allow each person to add or correct any details and propose solutions.

Fifth - Reach a final solution based on participants' proposed solutions and ones you've come up with as the objective party. Employee Conflict Resolution is key to keeping up morale

Lastly - Log the conflict--both sides of the story--and resolution into a document. Print out a copy for each party to the employee conflict and have them sign a master copy to verify the information is correct. File the document with human resources for future reference if the conflict ever arises again. This can ensure that mediating employee conflict does not need to repeat itself.

Remember the worst thing you can do is avoid the conflict, hoping it will go away.  This, too, shall pass, is not an option - EVER. Learning effective conflict resolution is your best option.

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