How to Improve a Customer Support Workflow with a Process Map
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We’ve all been at the receiving end of a frustrating or unfulfilling process that can leave us scratching our heads and thinking, “there’s got to be a better way!”
In today’s video, we are roleplaying a real-life example of a less-than-ideal customer support interaction to illustrate how a few changes to the process can vastly improve user experience.
Here's what we'll cover:
00:00 Before & After: Process Mapping for a Customer Support Ticket
00:57 Real-world customer support journey example I went through
04:03 Understanding the Status Quo
06:10 Improve your workflow with slight modifications
10:56 Improved Customer Support Ticket workflow in action!
/ / / / MORE FREE RESOURCES / / / /
💡 Watch our FREE strategy training here: https://processdriven.co/blueprint?ut...
🌎 Join our FREE Facebook Group by visiting: https://processdriven.co/group?utm_so...
📨 Get tips directly in your inbox: https://processdriven.co/newsletter?u...
📹 Want to steal our gear/setup/software stack? https://processdriven.co/gear/?utm_so...
/ / / / SUPPORT OUR WORK / / / /
🔥 Want to work with #ProcessDriven to get your operations in order? Check out the Membership at https://processdriven.co/services/mem...
💰 Become a ProcessDriven Affiliate + earn commissions: https://processdriven.co/partner/?utm...
🤝 Interested in becoming a Sponsor for the ProcessDriven YouTube channel? Reach out directly at: https://processdriven.co/sponsor/?utm...
🤓 Need to learn #ClickUp? Master the basics in just ONE day: https://processdriven.co/services/min...
🤓 Need to learn #SmartSuite? Join our waitlist here: https://processdriven.co/smartsuite-w...
☕ Want to just say thanks? Buy #ProcessDriven a Coffee at https://processdriven.co/buy-coffee?u...
/ / / / AFFILIATE DISCLAIMER / / / /
This post may contain affiliate links or sponsored content for which we may receive compensation. For details, visit https://processdriven.co/terms/?utm_s...
👀 Prefer to read along? Here’s what you need to know:
https://processdriven.co/workflows/b-...
We’ve all been at the receiving end of a frustrating or unfulfilling process that can leave us scratching our heads and thinking, “there’s got to be a better way!”
In today’s video, we are roleplaying a real-life example of a less-than-ideal customer support interaction to illustrate how a few changes to the process can vastly improve user experience.
Here's what we'll cover:
00:00 Before & After: Process Mapping for a Customer Support Ticket
00:57 Real-world customer support journey example I went through
04:03 Understanding the Status Quo
06:10 Improve your workflow with slight modifications
10:56 Improved Customer Support Ticket workflow in action!
/ / / / MORE FREE RESOURCES / / / /
💡 Watch our FREE strategy training here: https://processdriven.co/blueprint?ut...
🌎 Join our FREE Facebook Group by visiting: https://processdriven.co/group?utm_so...
📨 Get tips directly in your inbox: https://processdriven.co/newsletter?u...
📹 Want to steal our gear/setup/software stack? https://processdriven.co/gear/?utm_so...
/ / / / SUPPORT OUR WORK / / / /
🔥 Want to work with #ProcessDriven to get your operations in order? Check out the Membership at https://processdriven.co/services/mem...
💰 Become a ProcessDriven Affiliate + earn commissions: https://processdriven.co/partner/?utm...
🤝 Interested in becoming a Sponsor for the ProcessDriven YouTube channel? Reach out directly at: https://processdriven.co/sponsor/?utm...
🤓 Need to learn #ClickUp? Master the basics in just ONE day: https://processdriven.co/services/min...
🤓 Need to learn #SmartSuite? Join our waitlist here: https://processdriven.co/smartsuite-w...
☕ Want to just say thanks? Buy #ProcessDriven a Coffee at https://processdriven.co/buy-coffee?u...
/ / / / AFFILIATE DISCLAIMER / / / /
This post may contain affiliate links or sponsored content for which we may receive compensation. For details, visit https://processdriven.co/terms/?utm_s...
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