Demand Management for Services | ITIL Training Online | ITIL 2011 Exam Prep Training
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13 سال پیش
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Transcript for Manage Demands for Services:
The primary source of demand for IT services comes from the execution of business process within the organization(s) being served. With any business process, there will be a number of variations in workload that will occur, which are identified as patterns of business activity or PBA so that their effect on demand patterns can be understood. By understanding exactly how the customer's business activity operates, the IT organization can improve the way in which capacity is planned and produced for any supporting services.
Over time, Demand Management should be able to build a profile of business processes and the patterns of business activity in such a way that seasonal variations as well as specific events for example adding new employees can be anticipated in terms of associated demand.
Analyzing and tracking the activity patterns of the business process makes it possible to predict demand for services in the catalogue that support the process. It is also possible to predict demand for underlying service assets that support those services. Every additional unit of demand generated by business activity is allocated to a unit of service capacity.
Try our free exam prep Resources : Free PMP, ITIL, Six Sigma Tests
http://www.simplilearn.com/simplilear...
Prepare for ITIL Certification Training Online:
http://www.simplilearn.com/simplilear...
Transcript for Manage Demands for Services:
The primary source of demand for IT services comes from the execution of business process within the organization(s) being served. With any business process, there will be a number of variations in workload that will occur, which are identified as patterns of business activity or PBA so that their effect on demand patterns can be understood. By understanding exactly how the customer's business activity operates, the IT organization can improve the way in which capacity is planned and produced for any supporting services.
Over time, Demand Management should be able to build a profile of business processes and the patterns of business activity in such a way that seasonal variations as well as specific events for example adding new employees can be anticipated in terms of associated demand.
Analyzing and tracking the activity patterns of the business process makes it possible to predict demand for services in the catalogue that support the process. It is also possible to predict demand for underlying service assets that support those services. Every additional unit of demand generated by business activity is allocated to a unit of service capacity.
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