How to Contact Meta Support | Facebook and Instagram Tips
2.4 هزار بار بازدید -
9 ماه پیش
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Find yourself lost while trying
Find yourself lost while trying to reach out to Meta Support? This tutorial is your guide to navigating through the screens, showing you where to find Instagram support, and how to check the support inbox on Facebook. We’ve captured every step, from finding your support inbox to understanding the intricacies of Meta’s response times and procedures. Explore more insights when you watch the full webinar here: https://technologytherapy.com/safegua...
✅ Need a full checklist for securing your Meta account? Download our FREE comprehensive guide now: https://technologytherapy.com/a-guide...
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🖨️ Transcript 🖨️
Okay, so I want to mention that when you have a business account, most of the platforms have support areas. So there is actually help and support. And you'll notice - I took a screen grab - because it's going to be under your personal, not your professional. So you'll see when we go back over here, and underneath this section over here, right, I'm gonna go back to Jennifer. And then you'll see help and support. And then this is where you'll find your Support inbox.
So I know I've heard this a lot from people, they'll be like, “Facebook doesn't give you any support”. It actually does. It's stressful. It takes a while. But it does. So I am working with the client, who has had his support ticket open for two and a half months at this point, we're almost there. And they keep sending back. So someone has sent in the question of “I messaged support”. And so I put a note in here, so everyone understands this, if you start a case with support, it is important that you understand they do get back to you. But if you do not answer them within 48 hours, they close your case. So it is extremely important that if you haven't heard back - and like I said, you heard me say two and a half months - I've worked with companies to get their pages back from previous employees. It's a lot of back and forth.
They ask you for proof of documentation, they ask you for things like your ID, which somebody mentioned, they said I mailed them my ID. But if you didn't read the following email where they said, I want something else or I want something else after that, then it's really hard for you to get control of those assets.
Another common question that people ask me about this is, “Should I just start over?” And you really shouldn't, you should - it's a pain - you should take the time to get those assets back because it can hurt you in the long run if you don't. Okay, so I just wanted you to know there is a limit, then they close your case, and you have to start it all over again.
Now, one other thing that I want to mention is I open this for everyone to see. And I'll drop that into the chat for everyone. Which is there is actually a support area. And you can actually see I have a case open. That's the one I was just talking about. So I just want to bring up to you that you can see that we're still in the review and I sent something into them the other day, but look at that, I'm sorry, a month and a half. So we started this on June 11. And it's in review still from July 24. So I just again, people don't realize that you do have one, you just have to work through the support system.
✅ Need a full checklist for securing your Meta account? Download our FREE comprehensive guide now: https://technologytherapy.com/a-guide...
_____________________________________________________________________________________
🖨️ Transcript 🖨️
Okay, so I want to mention that when you have a business account, most of the platforms have support areas. So there is actually help and support. And you'll notice - I took a screen grab - because it's going to be under your personal, not your professional. So you'll see when we go back over here, and underneath this section over here, right, I'm gonna go back to Jennifer. And then you'll see help and support. And then this is where you'll find your Support inbox.
So I know I've heard this a lot from people, they'll be like, “Facebook doesn't give you any support”. It actually does. It's stressful. It takes a while. But it does. So I am working with the client, who has had his support ticket open for two and a half months at this point, we're almost there. And they keep sending back. So someone has sent in the question of “I messaged support”. And so I put a note in here, so everyone understands this, if you start a case with support, it is important that you understand they do get back to you. But if you do not answer them within 48 hours, they close your case. So it is extremely important that if you haven't heard back - and like I said, you heard me say two and a half months - I've worked with companies to get their pages back from previous employees. It's a lot of back and forth.
They ask you for proof of documentation, they ask you for things like your ID, which somebody mentioned, they said I mailed them my ID. But if you didn't read the following email where they said, I want something else or I want something else after that, then it's really hard for you to get control of those assets.
Another common question that people ask me about this is, “Should I just start over?” And you really shouldn't, you should - it's a pain - you should take the time to get those assets back because it can hurt you in the long run if you don't. Okay, so I just wanted you to know there is a limit, then they close your case, and you have to start it all over again.
Now, one other thing that I want to mention is I open this for everyone to see. And I'll drop that into the chat for everyone. Which is there is actually a support area. And you can actually see I have a case open. That's the one I was just talking about. So I just want to bring up to you that you can see that we're still in the review and I sent something into them the other day, but look at that, I'm sorry, a month and a half. So we started this on June 11. And it's in review still from July 24. So I just again, people don't realize that you do have one, you just have to work through the support system.
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