5 RSA Scenarios

Scenario 1: You have had enough.
Paul is the customer
Mary is the Staff Member
Snippet from www.clubssa.com.au video:
Responsible Service Practice: Refusal of Service

Scenario 2: I can’t let you in.
Mick is the Doorman/Security
Snippet from www.clubssa.com.au video:
Responsible Service Practice: Refusal of Entry

Scenario 3: Afternoon Drinks
Snippet from www.clubssa.com.au video:
Responsible Service Practice: Disorderly Conduct

Scenario 4: Time to Go
Snippet from video Time to Go:
Apparently developed by: The State of Queensland Treasury (2005)
https://www.business.qld.gov.au/indus...

Scenario 5: An Expensive Afternoon
The specific dollars amounts for the penalties quoted may not be accurate in your State or at this time.
Snippet from video An Expensive Afternoon:
Apparently developed by: The State of Queensland Treasury (2005)
https://www.business.qld.gov.au/indus...


The scenario compilation video and full versions of all the videos  (that the snippets are drawn from)
are available via this You Tube Playlist:
RSA

For educational purposes only.

• #people_blogs
• #scenario
• #rsa
• #education