6 Tips and Tricks to Improve Your Remote Customer Support | Benefits of Remote Customer Support

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You might be considering providing support to your customers remotely, rather than at your business locations or at their homes.

We are Moment, and today we’ll go over why you should provide remote customer support and our recommendations to improve it and implementing it.

0:00 Intro
0:31 Why provide remote customer support?
0:46 Advantages of remote customer support
1:25 6 remote customer support tips
1:32 Use Cloud-based tools
1:59 Setup an internal knowledge base
2:27 Use a live chat for customer support
2:44 Establish new customer support KPIs
3:12 Take advantage of time zones
3:33 Speed is important,  but
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