Boosting Productivity with Microsoft Dynamics 365 CRM: Setting up Skills and Agent Assignments
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Welcome to my latest video
Welcome to my latest video on Microsoft Dynamics 365 CRM! In this tutorial, I'll be walking you through the process of setting up skills, creating a rating model for those skills, and assigning agents to those skills.
In today's competitive market, it's essential to have the right skills in place to provide excellent customer service. With Dynamics 365 CRM, you can efficiently manage your team's skills and assign the right agent to the right task.
In this video, I'll show you step-by-step how to set up skills, create a rating model to measure the proficiency of those skills, and assign agents to those skills based on their ratings. You'll learn how to streamline your team's workload and ensure that customer inquiries are handled by the most qualified agent.
Whether you're a new Dynamics 365 CRM user or looking to improve your team's productivity, this video is for you. So, sit back, grab your favorite beverage, and let's get started on setting up skills, creating a rating model, and assigning agents to those skills in Microsoft Dynamics 365 CRM. Don't forget to leave a comment below and let me know what you think!
In today's competitive market, it's essential to have the right skills in place to provide excellent customer service. With Dynamics 365 CRM, you can efficiently manage your team's skills and assign the right agent to the right task.
In this video, I'll show you step-by-step how to set up skills, create a rating model to measure the proficiency of those skills, and assign agents to those skills based on their ratings. You'll learn how to streamline your team's workload and ensure that customer inquiries are handled by the most qualified agent.
Whether you're a new Dynamics 365 CRM user or looking to improve your team's productivity, this video is for you. So, sit back, grab your favorite beverage, and let's get started on setting up skills, creating a rating model, and assigning agents to those skills in Microsoft Dynamics 365 CRM. Don't forget to leave a comment below and let me know what you think!
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