How SAAS COMPANIES Can Transform CUSTOMER ONBOARDING|Product Adoption
546 بار بازدید -
6 ماه پیش
-
#CustomerSuccess
#CustomerSuccess #SaaS #Onboarding #Adoption
SaaS companies' guide to customer onboarding and adoption for growth. Watch the pivotal conversation between Irit Eizips and Anil Karakkattu, the insightful host of Profit Pulse and Founder of BHA Management Consulting.
🔑 Key Takeaways:
🌟 Distinct Roles: Onboarding vs. Adoption - what sets them apart?
💡 Strategic Insights: Ongoing engagement through continuous onboarding.
🚀 Beyond Basics: Elevate adoption with proactive strategies.
🎯 Industry Challenges: Overcoming adoption oversight in SaaS.
🛠 Practical Framework: Enhance retention & lifetime value.
For those at the helm of SaaS ventures, this dialogue is packed with actionable insights to refine your approach to customer success. Explore strategies that go beyond the conventional to significantly impact your bottom line.
Your experiences and thoughts are invaluable to us. 💬 Share in the comments below or reach out to continue this important conversation on driving SaaS success.
Stay ahead in the SaaS game. Hit that subscribe button for more expert talks and insights. 🌐
TIME STAMPS
00:00 Intro
00:43 Onboarding VS Adoption
03:02 Product Adoption Challenges
06:40 CS Strategy Challenges
08:57 Closing the Gap
11:45 Offensive VS Defensive
18:10 Framework
24:05 Initial Barriers
27:32 Perceived VS Received
29:58 Customer Education
30:55 KPIs
33:18 Issue in Saas
34:33 Personalization
ABOUT THE HOST
Anil Karakkattu is the founder of BHA Management Consulting and a revered strategist in the SaaS industry, known for guiding companies through growth and customer success challenges. As host of the Profit Pulse podcast, he offers deep dives into strategies for customer onboarding, retention, and business scalability, featuring insights from top industry experts. His expertise and passion for driving SaaS innovation have established him as a trusted voice among founders and CEOs seeking to elevate their businesses.
🔗 You may connect with Anil via LinkedIn: LinkedIn: growthstrategist-operationalexcellence
ABOUT THE GUEST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.
Follow Irit on LinkedIn:
LinkedIn: eizips
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Additional Resources:
📑 Read: 3 Ways to Promote Productivity and Proactivity
https://www.csmpractice.com/3-simple-...
🎥 Watch: Revolutionary Training Program: 60% Surge in Product Adoption
Revolutionary Training Program: 60% S...
🎥 Watch: Conference Highlights - Improving Onboarding Processes
Conference Highlights: Improving Onbo...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette...
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. https://www.csmpractice.com/cs-consul...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Listen to our Podcast
https://www.csmpractice.com/podcast
📌READ our Customer Success BLOGS:
https://csmpractice.com/blog
SaaS companies' guide to customer onboarding and adoption for growth. Watch the pivotal conversation between Irit Eizips and Anil Karakkattu, the insightful host of Profit Pulse and Founder of BHA Management Consulting.
🔑 Key Takeaways:
🌟 Distinct Roles: Onboarding vs. Adoption - what sets them apart?
💡 Strategic Insights: Ongoing engagement through continuous onboarding.
🚀 Beyond Basics: Elevate adoption with proactive strategies.
🎯 Industry Challenges: Overcoming adoption oversight in SaaS.
🛠 Practical Framework: Enhance retention & lifetime value.
For those at the helm of SaaS ventures, this dialogue is packed with actionable insights to refine your approach to customer success. Explore strategies that go beyond the conventional to significantly impact your bottom line.
Your experiences and thoughts are invaluable to us. 💬 Share in the comments below or reach out to continue this important conversation on driving SaaS success.
Stay ahead in the SaaS game. Hit that subscribe button for more expert talks and insights. 🌐
TIME STAMPS
00:00 Intro
00:43 Onboarding VS Adoption
03:02 Product Adoption Challenges
06:40 CS Strategy Challenges
08:57 Closing the Gap
11:45 Offensive VS Defensive
18:10 Framework
24:05 Initial Barriers
27:32 Perceived VS Received
29:58 Customer Education
30:55 KPIs
33:18 Issue in Saas
34:33 Personalization
ABOUT THE HOST
Anil Karakkattu is the founder of BHA Management Consulting and a revered strategist in the SaaS industry, known for guiding companies through growth and customer success challenges. As host of the Profit Pulse podcast, he offers deep dives into strategies for customer onboarding, retention, and business scalability, featuring insights from top industry experts. His expertise and passion for driving SaaS innovation have established him as a trusted voice among founders and CEOs seeking to elevate their businesses.
🔗 You may connect with Anil via LinkedIn: LinkedIn: growthstrategist-operationalexcellence
ABOUT THE GUEST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.
Follow Irit on LinkedIn:
LinkedIn: eizips
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Additional Resources:
📑 Read: 3 Ways to Promote Productivity and Proactivity
https://www.csmpractice.com/3-simple-...
🎥 Watch: Revolutionary Training Program: 60% Surge in Product Adoption
Revolutionary Training Program: 60% S...
🎥 Watch: Conference Highlights - Improving Onboarding Processes
Conference Highlights: Improving Onbo...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette...
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. https://www.csmpractice.com/cs-consul...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Listen to our Podcast
https://www.csmpractice.com/podcast
📌READ our Customer Success BLOGS:
https://csmpractice.com/blog
6 ماه پیش
در تاریخ 1402/11/19 منتشر شده
است.
546
بـار بازدید شده