Improving Application Support with ITIL Service Management (Part 4)
415 بار بازدید -
10 سال پیش
-
ITIL provides an industry recognized
ITIL provides an industry recognized set of standards for bringing process consistency and measurable improvements to your IT Maintenance and Support services. This webinar is the fourth in the ITIL for Application Support series. During this webinar, we will review how ITIL's Continual Service Improvement practices can be used to meet these challenges.
Subscribe to the ITMPI to access over 1000+ hours of on demand, PDU approved webinars:
http://www.itmpi.org/subscribe
Free membership gives you access to over 150 live, PDU approved, educational broadcasts throughout the year at www.itmpi.org/webinars
Premium membership gives you unlimited access -- for a period of one whole year -- to over 1000+ hours of archived PDU approved recordings at www.itmpi.org/library
Use coupon code YOUTUBE during checkout to reduce your premium membership price from $199 per year to $99 per year. That's a $100 discount. And that's $99 for unlimited PDUs for ONE WHOLE YEAR!
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ABOUT US:
The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world.
ABOUT THE PRESENTER:
Clay Nickels has twenty years of experience in the Information Technology industry and specializes in the management, definition, and implementation of application support processes. He has managed development and maintenance activities associated with the support of business applications in the health insurance, manufacturing, and the student loan sectors. Mr. Nickels' consulting engagements have included numerous clients in the health insurance, government, banking, and retail industries. Mr. Nickels has significant experience in assessing, evaluating, and enhancing enterprise-wide Information Technology management processes. He is a principal developer of Computer Aid's Managed Maintenance Process and Consulting Practice and is currently involved in evaluating the ISO-20000 compliance of Computer Aid's Managed Maintenance practices.
Subscribe to the ITMPI to access over 1000+ hours of on demand, PDU approved webinars:
http://www.itmpi.org/subscribe
Free membership gives you access to over 150 live, PDU approved, educational broadcasts throughout the year at www.itmpi.org/webinars
Premium membership gives you unlimited access -- for a period of one whole year -- to over 1000+ hours of archived PDU approved recordings at www.itmpi.org/library
Use coupon code YOUTUBE during checkout to reduce your premium membership price from $199 per year to $99 per year. That's a $100 discount. And that's $99 for unlimited PDUs for ONE WHOLE YEAR!
CONNECT WITH US:
Google+ - http://bit.ly/13TR5FU
Facebook - Facebook: ITMPI
Twitter - Twitter: ITMPI
LinkedIN - http://linkd.in/1tKbrOB
Pinterest - Pinterest: itmpi
ABOUT US:
The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world.
ABOUT THE PRESENTER:
Clay Nickels has twenty years of experience in the Information Technology industry and specializes in the management, definition, and implementation of application support processes. He has managed development and maintenance activities associated with the support of business applications in the health insurance, manufacturing, and the student loan sectors. Mr. Nickels' consulting engagements have included numerous clients in the health insurance, government, banking, and retail industries. Mr. Nickels has significant experience in assessing, evaluating, and enhancing enterprise-wide Information Technology management processes. He is a principal developer of Computer Aid's Managed Maintenance Process and Consulting Practice and is currently involved in evaluating the ISO-20000 compliance of Computer Aid's Managed Maintenance practices.
10 سال پیش
در تاریخ 1393/05/28 منتشر شده
است.
415
بـار بازدید شده